SMB ISSUE WINDOWS 7

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  • afterhours
    Trusted Tech

    100+ Posts
    • Mar 2017
    • 152

    SMB ISSUE WINDOWS 7

    Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

    Any info would help.
    Im a Loser Baby!!!
  • qbert69
    Service Manager

    1,000+ Posts
    • Mar 2013
    • 1152

    #2
    Re: SMB ISSUE WINDOWS 7

    Originally posted by afterhours
    Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

    Any info would help.
    Read here:
    KM C284e SMB 2.0 Issue

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    REACH FOR THE STARS!!!
    Konica Minolta Planetariums!
    https://www.konicaminolta.com/planet...gma/index.html

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    • Thib
      Technician
      • May 2017
      • 14

      #3
      Re: SMB ISSUE WINDOWS 7

      Originally posted by afterhours
      Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

      Any info would help.
      A few of our customers have rolled back this week's Microsoft security update and it has worked. I think there's some documentation on the web regarding this issue and I believe Microsoft knows about it.

      Sent from my Moto Z (2) using Tapatalk

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      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7635

        #4
        Re: SMB ISSUE WINDOWS 7

        Read also this as it is Win 7:
        Xerox SMB Scanning DNS/SMD errors
        Kudos to Synthohol
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Rewind!
          Somehow it works....

          Site Contributor
          VIP Subscriber
          50+ Posts
          • Jan 2019
          • 86

          #5
          Re: SMB ISSUE WINDOWS 7

          Originally posted by afterhours
          Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

          Any info would help.
          confimring that the recent SMB protocol errors are related to a set of windows updates that were included in the January 2019 rollout. The following 2 updates are creating the issues, KB4480960 and KB4480970. We have been succsfull in uninstalling KB4480970 only and scan to folder has been working correctly after this. These can be uninstalled from the programs/installed updates. The computer will reboot after install. To not have the hotfix reinstall, proceed to windows update, and view available updates, uncheck the KB4480970 and this show not allow the update to re-process.

          JC

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          • BR549
            Senior Tech

            Site Contributor
            100+ Posts
            • Apr 2009
            • 105

            #6
            Re: SMB ISSUE WINDOWS 7

            Originally posted by afterhours
            Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

            Any info would help.
            Here's what we did to make it work. When entering the user name, enter "//computer name/user name"

            Comment

            • qbert69
              Service Manager

              1,000+ Posts
              • Mar 2013
              • 1152

              #7
              Re: SMB ISSUE WINDOWS 7

              Originally posted by BR549
              Here's what we did to make it work. When entering the user name, enter "//computer name/user name"
              On what brand of MFP??? Did this fix the issue with KB4480970 ???

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              REACH FOR THE STARS!!!
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              • qbert69
                Service Manager

                1,000+ Posts
                • Mar 2013
                • 1152

                #8
                Re: SMB ISSUE WINDOWS 7

                Originally posted by BR549
                Here's what we did to make it work. When entering the user name, enter "//computer name/user name"
                Photo for reference.

                Sent from my SM-N950U1 using Tapatalk
                REACH FOR THE STARS!!!
                Konica Minolta Planetariums!
                https://www.konicaminolta.com/planet...gma/index.html

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                • BR549
                  Senior Tech

                  Site Contributor
                  100+ Posts
                  • Apr 2009
                  • 105

                  #9
                  Re: SMB ISSUE WINDOWS 7

                  Originally posted by qbert69
                  On what brand of MFP??? Did this fix the issue with KB4480970 ???

                  Sent from my SM-N950U1 using Tapatalk
                  Kyocera. Thought it may work with others too. One of my coworkers says it fixed a KonicaMinolta too, but he also had to create a new user and folder.

                  Comment

                  • BR549
                    Senior Tech

                    Site Contributor
                    100+ Posts
                    • Apr 2009
                    • 105

                    #10
                    Re: SMB ISSUE WINDOWS 7

                    Originally posted by qbert69
                    Photo for reference.

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                    User ID=//MER101491/joel

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                    • qbert69
                      Service Manager

                      1,000+ Posts
                      • Mar 2013
                      • 1152

                      #11
                      Re: SMB ISSUE WINDOWS 7

                      Originally posted by BR549
                      User ID=//MER101491/joel
                      Failed.

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                      REACH FOR THE STARS!!!
                      Konica Minolta Planetariums!
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                      • qbert69
                        Service Manager

                        1,000+ Posts
                        • Mar 2013
                        • 1152

                        #12
                        Re: SMB ISSUE WINDOWS 7

                        Originally posted by BR549
                        User ID=//MER101491/joel
                        This is a konica minolta, not a kyocera!

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                        REACH FOR THE STARS!!!
                        Konica Minolta Planetariums!
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                        • mo0651
                          Service Manager

                          1,000+ Posts
                          • Apr 2009
                          • 1054

                          #13
                          Re: SMB ISSUE WINDOWS 7

                          I really appreciate everyone's input!!! I am working with KonicaMinoltas also. I don't like rolling back any of the updates, I hope we find a work around!

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                          • qbert69
                            Service Manager

                            1,000+ Posts
                            • Mar 2013
                            • 1152

                            #14
                            Re: SMB ISSUE WINDOWS 7

                            Originally posted by mo0651
                            I really appreciate everyone's input!!! I am working with KonicaMinoltas also. I don't like rolling back any of the updates, I hope we find a work around!
                            I tweeting Microsoft on this stupid shit!!! Absolutely no reason for this level of insanity!!![emoji2959]

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                            REACH FOR THE STARS!!!
                            Konica Minolta Planetariums!
                            https://www.konicaminolta.com/planet...gma/index.html

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                            • mo0651
                              Service Manager

                              1,000+ Posts
                              • Apr 2009
                              • 1054

                              #15
                              Re: SMB ISSUE WINDOWS 7

                              I know!!! The Windows 10 upgrade sucked bad enough. Why did they mess with 7 ??

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