luckily haven't spent too much time on this issue. But I have a J99-01 jam coming out of tray 3. I've read a few threads on this lovely forum and followed the advice given here but I have not been successful.
Here are some keynotes:
Verified SW 145 was set to 02.
Upgraded firmware
Jam DOES NOT happen when doing internal prints
jams consistently,
jam makes it all the way to the fuser
I do get the "load correct paper size" (or something to that degree) message
LCT guides are 100% in the correct position.
Looked for damage to the rear connectors
I saw people noting bad vertical transport clutches? I'm hesitant to order clutches and bill for my time because it doesn't make sense to me how clutches would cause the paper size mismatch error that I am receiving.
Hoping that it is not board failure. Does anyone have some advice that I may have missed?
Just trying to be a good tech for my customers.
Here are some keynotes:
Verified SW 145 was set to 02.
Upgraded firmware
Jam DOES NOT happen when doing internal prints
jams consistently,
jam makes it all the way to the fuser
I do get the "load correct paper size" (or something to that degree) message
LCT guides are 100% in the correct position.
Looked for damage to the rear connectors
I saw people noting bad vertical transport clutches? I'm hesitant to order clutches and bill for my time because it doesn't make sense to me how clutches would cause the paper size mismatch error that I am receiving.
Hoping that it is not board failure. Does anyone have some advice that I may have missed?
Just trying to be a good tech for my customers.
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