hey guys, I am stumped with a problem thought someone here could help me with what I am missing... customer had issue stretching the image 4-5mm in one corner of the sheet, confirmed its not a skew, not the fuser, not the ITB or drums. Replaced the laser unit with a new one, same problem. As a last resort I did an initialization of all data in the copier to put the machine back to factory settings. Did not touch the fiery IC-412. After the initialization, reset the controller setting to 1 for Fiery IC-412, now the copier won't connect to the Fiery. Command workstation won't connect to the Fiery either. I am stumped. For now I have the customers fiery bypassed via printing directly to the Emperon. Unless someone here has a suggestion, I am thinking of reinstalling the Fiery Controller Software, but I don't have a copy and as I am an independent tech and EFI and Konica don't want to help me or sell it to me. Thank you in advance for any help you can offer.
Thanks,
Goldbuckle,
DPS Tech Services
Thanks,
Goldbuckle,
DPS Tech Services
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