C224e unable to print under copytrack funtion

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  • ck1
    Trusted Tech

    250+ Posts
    • Apr 2008
    • 485

    [Misc] C224e unable to print under copytrack funtion

    i have one c224 Funtion version 9 when i on the copytrack , but when you send print cant print out . any issue or solution ?
  • allan
    RTFM!!

    5,000+ Posts
    • Apr 2010
    • 5445

    #2
    Re: C224e unable to print under copytrack funtion

    Check the print log. Does it say "error deletion"?
    Are you using account track or user authentication?
    If you use verify on the driver does that work?
    Switching of SNMP helps?
    Whatever

    Comment

    • ck1
      Trusted Tech

      250+ Posts
      • Apr 2008
      • 485

      #3
      Re: C224e unable to print under copytrack funtion

      Originally posted by allan
      Check the print log. Does it say "error deletion"?
      Are you using account track or user authentication?
      If you use verify on the driver does that work?
      Switching of SNMP helps?
      yes it show error deletion
      Switching of SNMP helps how to set ?
      i can't detect the driver also , need use normal add printer
      i using copytrack

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5463

        #4
        Re: C224e unable to print under copytrack funtion

        in the properties of the printer, check the box for driver popup so you can type in the account code/auth info so it will print.
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5445

          #5
          Re: C224e unable to print under copytrack funtion

          "copytrack" is that 3de party software or do you refer to account track on the machine?
          Whatever

          Comment

          • ck1
            Trusted Tech

            250+ Posts
            • Apr 2008
            • 485

            #6
            Re: C224e unable to print under copytrack funtion

            Originally posted by allan
            "copytrack" is that 3de party software or do you refer to account track on the machine?
            sorry is acct track . now the function version is 9 ? at manual is c224e is last is version 7

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5463

              #7
              Re: C224e unable to print under copytrack funtion

              read the PDF for that firmware, sometimes they suggest new print drivers however will it print if you enter the acct track password?
              its under the basic tab for auth/acct track
              or under settings tab, authentication you can have it popup a box for the password every print.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

              Comment

              • B0265
                Senior Tech

                500+ Posts
                • Jan 2007
                • 718

                #8
                Re: C224e unable to print under copytrack funtion

                Originally posted by ck1
                sorry is acct track . now the function version is 9 ? at manual is c224e is last is version 7
                Are you sure that the setting of SW25 matches the installed FW version?
                I have never seen a funtion version 9 fw for this model.

                Comment

                • ck1
                  Trusted Tech

                  250+ Posts
                  • Apr 2008
                  • 485

                  #9
                  Re: C224e unable to print under copytrack funtion

                  Originally posted by B0265
                  Are you sure that the setting of SW25 matches the installed FW version?
                  I have never seen a funtion version 9 fw for this model.
                  on my machine device information show it ....

                  Comment

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