bizhub C3351 with strange noises (only in color-mode)

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  • Laserbeam
    Trusted Tech

    100+ Posts
    • Aug 2011
    • 152

    [Misc] bizhub C3351 with strange noises (only in color-mode)

    Hello,

    a bizhub C3351 makes strange noises, only in color mode. In black and white mode, these sounds didn't occur.
    I habe already changed following components:

    Transfer belt, Fixing unit, Waste toner box and all 4 IU`s.
    What else could cause this noise??

    Total counter Shows About 10.000




    https://www.youtube.com/watch?v=8slEtw9-fiw
  • tech51
    Senior Tech

    500+ Posts
    • Jan 2009
    • 846

    #2
    Re: bizhub C3351 with strange noises (only in color-mode)

    Could well be the drive unit.

    The drive motor reverses and engages different gears in the drive unit for colour and I have had problems with these units on C3350 (similar drive system) in the past.

    If you have to replace it, follow the procedure in the manual as there are a few steps you need to follow that are not immediately obvious.
    Last edited by tech51; 03-09-2019, 08:33 PM. Reason: Typo

    Comment

    • Jumping Jack Flash
      Technician
      • Jul 2009
      • 60

      #3
      Re: bizhub C3351 with strange noises (only in color-mode)

      Check what happens to the toner cartridges, each has its own drive

      Comment

      • Laserbeam
        Trusted Tech

        100+ Posts
        • Aug 2011
        • 152

        #4
        Re: bizhub C3351 with strange noises (only in color-mode)

        The problem is solved!
        TB Drive Frame Assy (PN A92ER70200) was not properly mounted in the factory!
        The positioning pins were not properly in their holes and this caused the assembly to warp.
        This was the reason for the noise.
        Attached Files

        Comment

        • CraigW
          Trusted Tech

          Site Contributor
          250+ Posts
          • Dec 2010
          • 417

          #5
          Re: bizhub C3351 with strange noises (only in color-mode)

          Thanks for update !!!!

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22698

            #6
            Re: bizhub C3351 with strange noises (only in color-mode)

            Good catch! =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

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