B758 with fs-537 freezing

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  • Brett GS
    Trusted Tech

    100+ Posts
    • Jun 2013
    • 154
    #1

    B758 with fs-537 freezing

    Hi all
    We got 2 B758's that without the fs-537 connected all works fine,once the finisher is plugged in the machine says ready to copy and freezes.
    Fs control boards have been replaced,diffrent firmwares have been loaded but still no luck.
    Tags: control, copy, freezes, fs-537, ready
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: B758 with fs-537 freezing

      Originally posted by Brett GS
      Hi all
      We got 2 B758's that without the fs-537 connected all works fine,once the finisher is plugged in the machine says ready to copy and freezes.
      Fs control boards have been replaced,different firmwares have been loaded but still no luck.
      do you have lights on finisher?
      have you checked connectors for bent pins?
      are there any door sw/sensors that could be damaged?
      have you printed out error log w/o finisher attached?

      I ASSume that is a correct finisher?

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22699
          #3
          Re: B758 with fs-537 freezing

          Originally posted by Phil B.
          ... I ASSume that is a correct finisher?
          You've got a valid point there. This has happened a couple of times. The delivery guy brings out two smaller bizhubs and a larger one. The finishers all look the same ... are entirely indistinguishable excepting that little silver tag with the model number. There couldn't be any difference, could there?

          Yes, big difference.

          The call came in early afternoon: The IT guy showed up to setup the drivers, and the smaller machine would not recognize the finisher. So of these three machines two worked, and one did not (the slower one). The setup guy and I were sitting across from each other and we got the idea at the same time. "You know ... the FS-534 looks almost exactly like the FS-536 ... no, EXACTLY like the FS-536." =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808
              #4
              Re: B758 with fs-537 freezing

              Originally posted by blackcat4866
              You've got a valid point there. This has happened a couple of times. The delivery guy brings out two smaller bizhubs and a larger one. The finishers all look the same ... are entirely indistinguishable excepting that little silver tag with the model number. There couldn't be any difference, could there?
              Yes, big difference.
              The call came in early afternoon: The IT guy showed up to setup the drivers, and the smaller machine would not recognize the finisher. So of these three machines two worked, and one did not (the slower one). The setup guy and I were sitting across from each other and we got the idea at the same time. "You know ... the FS-534 looks almost exactly like the FS-536 ... no, EXACTLY like the FS-536." =^..^=
              or the sales guy NEVER orders the wrong one.. (yup owner of the co)

              but I was to make it work.

              Been there done that!

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22699
                  #5
                  Re: B758 with fs-537 freezing

                  Originally posted by Phil B.
                  or the sales guy NEVER orders the wrong one.. (yup owner of the co)

                  but I was to make it work.

                  Been there done that!
                  Good luck with that!

                  That came up on a Copystar CS-420i a few years ago. The salesman orders a PF-760 instead of a PF-760(B). The only difference is black covers, yes? Apparently not. In trying to force it to take different firmware I crashed it permanently. It never fed a single piece of paper. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808
                      #6
                      Re: B758 with fs-537 freezing

                      Originally posted by blackcat4866
                      Good luck with that!

                      That came up on a Copystar CS-420i a few years ago. The salesman orders a PF-760 instead of a PF-760(B). The only difference is black covers, yes? Apparently not. In trying to force it to take different firmware I crashed it permanently. It never fed a single piece of paper. =^..^=
                      OOOoooops Sorry Boss hehe

                        Comment

                        • srvctec
                          Former KM Senior Tech

                          500+ Posts
                          • Oct 2009
                          • 827
                          #7
                          Re: B758 with fs-537 freezing

                          I wasn't aware there was even a 758 model.
                          Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                            Comment

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