So, I've got a weird issue, and would appreciate if someone could test this for themselves if they have access to a bizhub 658e specifically with a FS-536 & PK-520 finishing options. and/or provide some insight.
Letter Paper is loaded long edge.
So, when printing a document, if the document is recognized as Portrait or is told explicitly that its portrait, the driver/print preferences gives you the option to hole punch the Left edge, and to staple either top corner or 2-position. And this works as expected. no issues.
HOWEVER
If the document is recognized as (or explicitly tells the driver) Landscape, the driver/printing preferences gives you the option to hole punch the TOP of the document (cause the paper is loaded long edge), and staple options are either top left or right corner. Setting the hole punch option like this on my 658e does NOT work. no holes are punched, it does not seem to even try to. the staple option will only work if the "right" corner is selected, ignores the "left" setting.
Sure, i could just rotate the document 90 degrees and hole punch it like a normal portrait document. And that is my current workaround. But my client is wanting to staple the stack aswell, and the left corner of a landscape document would be like stapling the bottom of a portrait document, which the driver wont let you do, cause, i mean, who staples the bottom of their paper?
So Im just having her manually staple her stacks for now.
Things ive tried/tested:
I remembered this forum and figured it was worth a shot to see if someone has any ideas. I'm also curious if anyone else can reproduce this.
Thanks!
Letter Paper is loaded long edge.
So, when printing a document, if the document is recognized as Portrait or is told explicitly that its portrait, the driver/print preferences gives you the option to hole punch the Left edge, and to staple either top corner or 2-position. And this works as expected. no issues.
HOWEVER
If the document is recognized as (or explicitly tells the driver) Landscape, the driver/printing preferences gives you the option to hole punch the TOP of the document (cause the paper is loaded long edge), and staple options are either top left or right corner. Setting the hole punch option like this on my 658e does NOT work. no holes are punched, it does not seem to even try to. the staple option will only work if the "right" corner is selected, ignores the "left" setting.
Sure, i could just rotate the document 90 degrees and hole punch it like a normal portrait document. And that is my current workaround. But my client is wanting to staple the stack aswell, and the left corner of a landscape document would be like stapling the bottom of a portrait document, which the driver wont let you do, cause, i mean, who staples the bottom of their paper?
So Im just having her manually staple her stacks for now.
Things ive tried/tested:
- I CANNOT replicate the issue on any of the 458e machines nearby, nor at the office. It performs the punches and staples correctly. Unfortunately, we don't have another 658e to test this weird issue with, but we figured it'd be a close enough test.
- I CAN replicate the issue regardless of what computer prints to the copier, whether it be another client computer, or my personal laptop. Operating systems tested were windows 7 and windows 10.
- I have tried all existing drivers for 658e, aswell as some drivers from different series, aswell as telling the driver it was an entirely different finisher/punch kit fs527+whatever punch kit it uses, just to see if that would make a difference.
- Firmware has been updated to the latest standard build.
- I reseated the punch kit, along with disabling and re-enabling it in the service mode.
- Called KMsupport, and they want me to do an ALL DATA CLEAR, which I'm not too keen on trying yet, or at all. They also said that they will try to replicate the issue.
- Turning it off and on again (duh)
- Probably other things that i am forgetting.
I remembered this forum and figured it was worth a shot to see if someone has any ideas. I'm also curious if anyone else can reproduce this.
Thanks!
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