got a call last week ,the adu lock lever cannot release even no jam message on display,anyone had the same issue?
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Re: pro1100 adu lock handle issue
I have seen this on a 1100 and a 6136. First check the solenoid in the I/O mode. On the 1100 I removed the big e-clip on the solenoid plunger and the rubber ring to allow it to engage farther. On the 6136 I had to shorten the linkage between the plunger and the actuator so it would pull back more.Comment
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Re: pro1100 adu lock handle issue
This is common on customers that believe in excessive force. Once the mounting bracket for the solenoid and handle are deformed, it's a relatively major project to disassemble the brackets and straighten out the bends, and shorten the linkage as needed.
The machine is smart enough to prevent rotation of the handle when paper is present at the right or left end of the imaging drawer. Endusers that do not use the little round handles to rotate the paper into or out of the tray will guaranteed bend the handle apparatus.
I won't help, but you can, like me, endlessly repeat that the enduser must follow the screen prompts when removing the jams. They will doubtlessly not listen to you, but you've done as much as you can. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: pro1100 adu lock handle issue
adu lock lever is giving problem ,check for smooth operationComment
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