KM458 and 558 running Papercut C9401 and FA14

[El Papa]

Hi all

We currently have multiple new MFD's on various sites running Papercut displaying C9401 and FA14 errors. All machines running on W5 firmware. We have also rolled devices back to R9 to see if this would improve reliability but no such luck so all back running W5.

Any KM techs/specialists dealt with this issue and what settings were implemented to resolve?

Thanks in advance

[mo0651]

Re: KM458 and 558 running Papercut C9401 and FA14

There is a special firmware dealing with "Papercut" issues.

[El Papa]

Re: KM458 and 558 running Papercut C9401 and FA14

What firmware level is it?

[emujo2]

Re: KM458 and 558 running Papercut C9401 and FA14

I just installed 90 8 series on papercut ver 18.2. All using I-Option. and all devices at W5. I have not seen any of these issues and they work this system like a dog. What version are you using?

[mo0651]

Re: KM458 and 558 running Papercut C9401 and FA14

GC2-V1

[El Papa]

Re: KM458 and 558 running Papercut C9401 and FA14

I just installed 90 8 series on papercut ver 18.2. All using I-Option. and all devices at W5. I have not seen any of these issues and they work this system like a dog. What version are you using?

Hi emujo2,

The site is running Papercut Ver: 18.3.6 with W5 firmware.

On another site we have version 18.2.2 running on W5 and we had to roll W5 back to R9 due to issues and moving forward on the site with 18.2.2 we are looking at rolling back Papercut to Ver 18.1.4.

Regards

[El Papa]

Re: KM458 and 558 running Papercut C9401 and FA14

GC2-V1

Thanks mo0651 I'll look into the firmware release notes and see if this is applicable for rolling out for issue.

Regards

[El Papa]

Re: KM458 and 558 running Papercut C9401 and FA14

Thanks mo0651 I'll look into the firmware release notes and see if this is applicable for rolling out for issue.

Regards

Papercut issue V1 resolves from looking at release notes is C-E301 and the FA14 error. No mention of the 9401 error :-(

[mo0651]

Re: KM458 and 558 running Papercut C9401 and FA14

C94-01 CODES are covered in the TROUBLE SHOOTING GUIDE FOR 8 Series. It did say c94-01 after firmware updates.

[El Papa]

Re: KM458 and 558 running Papercut C9401 and FA14

C94-01 CODES are covered in the TROUBLE SHOOTING GUIDE FOR 8 Series. It did say c94-01 after firmware updates.

Can you mail me the trouble shooting guide?

Regards

[emujo2]

Re: KM458 and 558 running Papercut C9401 and FA14

[QUOTE=El Papa;749383]Hi emujo2,

The site is running Papercut Ver: 18.3.6 with W5 firmware.

On another site we have version 18.2.2 running on W5 and we had to roll W5 back to R9 due to issues and moving forward on the site with 18.2.2 we are looking at rolling back Papercut to Ver 18.1.4.

Regards[/QUOTE
18.3.5 is the latest KM supported release..You didn't mention if you were using the I-Option..Any non standard config changes on the papercut devices? Are you using the function version matching type 3 driver for the secure release queue?

[Synthohol]

Re: KM458 and 558 running Papercut C9401 and FA14

There is special firmware from Japan they just compiled for this exact issue.
It's not made public as our machines are the beta testers.
1 week and so far so good.
Once we are all satisfied this relieved the issues I'm sure they will make it public or at least available for download somehow.

Hang in there.

[El Papa]

Re: KM458 and 558 running Papercut C9401 and FA14

There is special firmware from Japan they just compiled for this exact issue.
It's not made public as our machines are the beta testers.
1 week and so far so good.
Once we are all satisfied this relieved the issues I'm sure they will make it public or at least available for download somehow.

Hang in there.

Thanks Synthohol can you keep me posted

[Synthohol]

Re: KM458 and 558 running Papercut C9401 and FA14

other than the codes, is it removing papercut from itself?
that was another major symptom.

[El Papa]

Re: KM458 and 558 running Papercut C9401 and FA14

other than the codes, is it removing papercut from itself?
that was another major symptom.

Dropping Papercut and not coming out of energy save