Problem with c308 and error c-d010

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  • Azaelneo
    Junior Member
    • May 2019
    • 7

    Problem with c308 and error c-d010

  • arahael
    Technician

    Site Contributor
    50+ Posts
    • Mar 2013
    • 96

    #2
    Re: Problem with c308 and error c-d010

    Ssd,HDD,? 3 firmware sata solutions? Try disable HDD under service mode and check

    Comment

    • darry1322
      Senior Tech

      Site Contributor
      500+ Posts
      • Oct 2010
      • 817

      #3
      Re: Problem with c308 and error c-d010

      The first thing to try is to go into Administrator made and format the HDD.

      Comment

      • tech51
        Senior Tech

        500+ Posts
        • Jan 2009
        • 846

        #4
        Re: Problem with c308 and error c-d010

        There is recovery firmware that can be used to recover a main board. I would ask your tech guy if that’s been done.

        Also ask if sata firmware V4 is loaded.

        If all this has been done and it still codes, then I’m afraid a board is your only option.

        Comment

        • Azaelneo
          Junior Member
          • May 2019
          • 7

          #5
          Re: Problem with c308 and error c-d010

          the hard drive is a traditional type. my technician don't know what firmware he installed. I'm a pc technician and I tried to insert a disc and format it from the technical menu. after the physical formatting the error appears. if I unplug the disk it works regularly but without many features!

          Comment

          • Woxner
            Senior Tech

            500+ Posts
            • Jul 2011
            • 808

            #6
            Re: Problem with c308 and error c-d010

            do the logical not the physical format. cd010 means the hdd is not formatted. i had this same problem on an 808. had to replace main pwb in the end. if the main pwb is bad it wont formatt hdd. but try logical its takes 10 min or so.

            Comment

            • Azaelneo
              Junior Member
              • May 2019
              • 7

              #7
              Re: Problem with c308 and error c-d010

              I tried the logical, the error does not appear but the disk is not detected after restart.

              Comment

              • Bix
                Service Manager

                1,000+ Posts
                • Apr 2018
                • 1421

                #8
                Re: Problem with c308 and error c-d010

                After logical formatting, the HDD is disabled. You have to enable it in the service.

                Comment

                • Azaelneo
                  Junior Member
                  • May 2019
                  • 7

                  #9
                  Re: Problem with c308 and error c-d010

                  how I find the menu of attivation?

                  Comment

                  • Bix
                    Service Manager

                    1,000+ Posts
                    • Apr 2018
                    • 1421

                    #10
                    Re: Problem with c308 and error c-d010

                    System 2 > HDD > Installed.

                    Sometimes it takes 15-20 seconds before Installed becomes selected.


                    But if the HDD has been disabled, chances are you have made a Clear All. Are you sure you have logically formatted it?


                    I advise you to call a technician.

                    Comment

                    • Copier Addict
                      Aging Tech

                      Site Contributor
                      10,000+ Posts
                      • Jul 2013
                      • 13039

                      #11
                      Re: Problem with c308 and error c-d010

                      Originally posted by Bix
                      After logical formatting, the HDD is disabled. You have to enable it in the service.
                      The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.

                      Comment

                      • Azaelneo
                        Junior Member
                        • May 2019
                        • 7

                        #12
                        Re: Problem with c308 and error c-d010

                        After activation, the copier is slow and freezes

                        Comment

                        • Bix
                          Service Manager

                          1,000+ Posts
                          • Apr 2018
                          • 1421

                          #13
                          Re: Problem with c308 and error c-d010

                          Originally posted by copier addict
                          The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.
                          You're right, in fact I corrected myself in the next post.


                          However, if the printer is slow or frozen, you try to turn it off for 10 seconds and unplug it.


                          Hang up and see what happens. If it continues to give problems, a technician is required.

                          Comment

                          • Azaelneo
                            Junior Member
                            • May 2019
                            • 7

                            #14

                            Comment

                            • tulintron
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Jul 2014
                              • 651

                              #15
                              Re: Problem with c308 and error c-d010

                              First of all, try:

                              Physical Formation;
                              Logical Formatation;
                              Installing firmware movie data;
                              Check if the HD is enabled, as was said by friends in previous posts.


                              Good Luck!
                              https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

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