Problem with c308 and error c-d010

[Copier Addict]

Re: Problem with c308 and error c-d010

If you know how to run the "Self Diagnosis" I would try that.
If you don't know how to run it, get your tech to do it.

It will test boards and systems and give you an error report

[Copier Addict]

Re: Problem with c308 and error c-d010

You're right, in fact I corrected myself in the next post.


However, if the printer is slow or frozen, you try to turn it off for 10 seconds and unplug it.


Hang up and see what happens. If it continues to give problems, a technician is required.

Sorry Bix, I missed the correction.

[tsbservice]

Re: Problem with c308 and error c-d010

You eventually will need new MFP board, but in the meantime may search here for user acusso1234
I believe he is from Italy. Contact him, he may advice.

Alla fine avrai bisogno di una nuova scheda MFP, ma nel frattempo puoi cercare qui l'utente [B]

[Azaelneo]

Re: Problem with c308 and error c-d010

the seller is authorized the warranty was only for one year

[Synthohol]

Re: Problem with c308 and error c-d010

That machine has a 3 year bumper to bumper warranty with konica. Maybe pay for labor but the board should be free.
Are you using an authorized KM dealer? If not that's your problem.

[tulintron]

Re: Problem with c308 and error c-d010

First of all, try:

Physical Formation;
Logical Formatation;
Installing firmware movie data;
Check if the HD is enabled, as was said by friends in previous posts.


Good Luck!

[Azaelneo]

[Bix]

Re: Problem with c308 and error c-d010

The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.

You're right, in fact I corrected myself in the next post.


However, if the printer is slow or frozen, you try to turn it off for 10 seconds and unplug it.


Hang up and see what happens. If it continues to give problems, a technician is required.

[Azaelneo]

Re: Problem with c308 and error c-d010

After activation, the copier is slow and freezes

[Copier Addict]

Re: Problem with c308 and error c-d010

After logical formatting, the HDD is disabled. You have to enable it in the service.

The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.

[Bix]

Re: Problem with c308 and error c-d010

System 2 > HDD > Installed.

Sometimes it takes 15-20 seconds before Installed becomes selected.


But if the HDD has been disabled, chances are you have made a Clear All. Are you sure you have logically formatted it?


I advise you to call a technician.

[Azaelneo]

Re: Problem with c308 and error c-d010

how I find the menu of attivation?

[Bix]

Re: Problem with c308 and error c-d010

After logical formatting, the HDD is disabled. You have to enable it in the service.

[Azaelneo]

Re: Problem with c308 and error c-d010

I tried the logical, the error does not appear but the disk is not detected after restart.

[Woxner]

Re: Problem with c308 and error c-d010

do the logical not the physical format. cd010 means the hdd is not formatted. i had this same problem on an 808. had to replace main pwb in the end. if the main pwb is bad it wont formatt hdd. but try logical its takes 10 min or so.