Problem with c308 and error c-d010

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  • Copier Addict
    replied
    Re: Problem with c308 and error c-d010

    If you know how to run the "Self Diagnosis" I would try that.
    If you don't know how to run it, get your tech to do it.

    It will test boards and systems and give you an error report

    Leave a comment:


  • Copier Addict
    replied
    Re: Problem with c308 and error c-d010

    Originally posted by Bix
    You're right, in fact I corrected myself in the next post.


    However, if the printer is slow or frozen, you try to turn it off for 10 seconds and unplug it.


    Hang up and see what happens. If it continues to give problems, a technician is required.
    Sorry Bix, I missed the correction.

    Leave a comment:


  • tsbservice
    replied
    Re: Problem with c308 and error c-d010

    You eventually will need new MFP board, but in the meantime may search here for user acusso1234
    I believe he is from Italy. Contact him, he may advice.

    Alla fine avrai bisogno di una nuova scheda MFP, ma nel frattempo puoi cercare qui l'utente [B]

    Leave a comment:


  • Azaelneo
    replied
    Re: Problem with c308 and error c-d010

    the seller is authorized the warranty was only for one year

    Leave a comment:


  • Synthohol
    replied
    Re: Problem with c308 and error c-d010

    That machine has a 3 year bumper to bumper warranty with konica. Maybe pay for labor but the board should be free.
    Are you using an authorized KM dealer? If not that's your problem.

    Leave a comment:


  • tulintron
    replied
    Re: Problem with c308 and error c-d010

    First of all, try:

    Physical Formation;
    Logical Formatation;
    Installing firmware movie data;
    Check if the HD is enabled, as was said by friends in previous posts.


    Good Luck!

    Leave a comment:


  • Azaelneo
    replied

    Leave a comment:


  • Bix
    replied
    Re: Problem with c308 and error c-d010

    Originally posted by copier addict
    The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.
    You're right, in fact I corrected myself in the next post.


    However, if the printer is slow or frozen, you try to turn it off for 10 seconds and unplug it.


    Hang up and see what happens. If it continues to give problems, a technician is required.

    Leave a comment:


  • Azaelneo
    replied
    Re: Problem with c308 and error c-d010

    After activation, the copier is slow and freezes

    Leave a comment:


  • Copier Addict
    replied
    Re: Problem with c308 and error c-d010

    Originally posted by Bix
    After logical formatting, the HDD is disabled. You have to enable it in the service.
    The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.

    Leave a comment:


  • Bix
    replied
    Re: Problem with c308 and error c-d010

    System 2 > HDD > Installed.

    Sometimes it takes 15-20 seconds before Installed becomes selected.


    But if the HDD has been disabled, chances are you have made a Clear All. Are you sure you have logically formatted it?


    I advise you to call a technician.

    Leave a comment:


  • Azaelneo
    replied
    Re: Problem with c308 and error c-d010

    how I find the menu of attivation?

    Leave a comment:


  • Bix
    replied
    Re: Problem with c308 and error c-d010

    After logical formatting, the HDD is disabled. You have to enable it in the service.

    Leave a comment:


  • Azaelneo
    replied
    Re: Problem with c308 and error c-d010

    I tried the logical, the error does not appear but the disk is not detected after restart.

    Leave a comment:


  • Woxner
    replied
    Re: Problem with c308 and error c-d010

    do the logical not the physical format. cd010 means the hdd is not formatted. i had this same problem on an 808. had to replace main pwb in the end. if the main pwb is bad it wont formatt hdd. but try logical its takes 10 min or so.

    Leave a comment:

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