C244 reset tool not working

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  • darkocg88
    Technician

    50+ Posts
    • Jan 2018
    • 63

    C244 reset tool not working

    So basically, can't enter the service menu, default password not working, dealership claims they haven't changed it.

    Next step was reset tool. Machine isn't reacting to inserted drive into maintenance hub.

    Any other ways to hard reset it or is my reset tool faulty? Or is there possibly other default pw for 244 other than 9272 x4

    Thanks in advance

    Sent from my Moto E (4) Plus using Tapatalk
  • Reed
    Senior Tech

    Site Contributor
    100+ Posts
    • Feb 2011
    • 241

    #2
    Re: C244 reset tool not working

    You can try 12345678 or once in the service mode press " Stop, 0, Clear" This will take you into another service mode from there look for "CE Authentication" There are two choices that have CE in front of them. One allows you to change it and the other to turn it off. You can turn it off so that no password is required. There are two choices that have CE in front of them. One allows you to change it and the other to turn it off. I always turn it off

    Comment

    • darkocg88
      Technician

      50+ Posts
      • Jan 2018
      • 63

      #3
      Re: C244 reset tool not working

      Originally posted by Reed
      You can try 12345678 or once in the service mode press " Stop, 0, Clear" This will take you into another service mode from there look for "CE Authentication" There are two choices that have CE in front of them. One allows you to change it and the other to turn it off. You can turn it off so that no password is required. There are two choices that have CE in front of them. One allows you to change it and the other to turn it off. I always turn it off
      Can't enter service mode at all

      Sent from my Moto E (4) Plus using Tapatalk

      Comment

      • Reed
        Senior Tech

        Site Contributor
        100+ Posts
        • Feb 2011
        • 241

        #4
        Re: C244 reset tool not working

        I'm confused I thought you got to the service screen where it is asking for a P/w?

        Comment

        • darkocg88
          Technician

          50+ Posts
          • Jan 2018
          • 63

          #5
          Re: C244 reset tool not working

          Originally posted by Reed
          I'm confused I thought you got to the service screen where it is asking for a P/w?
          Yeah that's the point where I'm stuck. So what do you mean, I enter that command on counter keyboard?

          Sent from my Moto E (4) Plus using Tapatalk

          Comment

          • Reed
            Senior Tech

            Site Contributor
            100+ Posts
            • Feb 2011
            • 241

            #6
            Re: C244 reset tool not working

            yes before pressing any more keys do not try to enter a p/w .. Press "stop, 0 , Clear

            Comment

            • marvin_PL
              Technician
              • Jun 2012
              • 24

              #7
              Re: C244 reset tool not working

              Take off rear left cover,then check if cable of sensor usb service port USB is connected

              Comment

              • rrrohan
                Service Manager

                Site Contributor
                1,000+ Posts
                • Sep 2011
                • 1971

                #8
                Re: C244 reset tool not working

                yeah just escalate the problem to dealer support. provide them with the token key it generates then they will provide you with a password reset key.

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4217

                  #9
                  Re: C244 reset tool not working

                  Did you try 12345678 or 1234567812345678. Or try 9272 one or 2 times.

                  I change all my passwords to 12345678, same as the admin.

                  Most of the time I turn off CE password.

                  Comment

                  • arahael
                    Technician

                    Site Contributor
                    50+ Posts
                    • Mar 2013
                    • 96

                    #10
                    Re: C244 reset tool not working

                    in some older ver firmware there was bug. open/close front door then menu key xD

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635

                      #11
                      Re: C244 reset tool not working

                      I'm with marvin and rrrohan on this one. First check your thumb drive-not everyone is accepted.
                      Check Maintenance USB port and lastly contact(if possible) support to get reset code through LMS.
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                      Comment

                      • darkocg88
                        Technician

                        50+ Posts
                        • Jan 2018
                        • 63

                        #12
                        Re: C244 reset tool not working

                        Answer from official dealership is that their USB key isn't working. I actually know the guys that work there and company that has this machine has contract with my company for maintenance.

                        Sent from my Moto E (4) Plus using Tapatalk

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7635

                          #13
                          Re: C244 reset tool not working

                          So you telling us that your company who has contract to maintain the machine and dealership that you asked for help are failing to enter SM. That's is weird, what was your initial problem?
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • darkocg88
                            Technician

                            50+ Posts
                            • Jan 2018
                            • 63

                            #14
                            Re: C244 reset tool not working

                            Originally posted by tsbservice
                            So you telling us that your company who has contract to maintain the machine and dealership that you asked for help are failing to enter SM. That's is weird, what was your initial problem?
                            Service mode password unknown.

                            Sent from my Moto E (4) Plus using Tapatalk

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7635

                              #15
                              Re: C244 reset tool not working

                              Originally posted by darkocg88
                              Service mode password unknown.

                              Sent from my Moto E (4) Plus using Tapatalk
                              Ask your dealership, they should know their stuff better than that.
                              Good luck
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                              Comment

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