bizhub C364e with FA14 C-4091

[Bix]

Hi guys,
I want to consult with you about some problems with a bizhub C364e.


This is a used machine that I purchased and has one of the latest firmware version 7 G20-M1.


The machine gave no problems in the laboratory. After 1 week from delivery to the customer, the machine started to freeze and returned FA14 and sometimes C-4091.


This happens after the machine wakes up from a stanby. I've already formatted the HDD but he doesn't seem to be the culprit. If in fact the machine does not go into standby, it seems to continue to work properly (scans, printing, etc.)


I downloaded a special FW which indicated the solution of the FA14 problem but it had no effect. For now, the solution that seems to work is to disable Sleep Mode.


Today, another C364e have as this one that I have just described, reported me an FA14 (without C-4091) but after reboot it seems to work again.


Has anyone had a similar problem?

[allan]

Re: bizhub C364e with FA14 C-4091

Try changing network speed from auto to 100mbps full duplex.

Ok you can ignore that.

Back to firmware/environmental trouble.
You say it is a lab...

What kind of lab?

[Bix]

Re: bizhub C364e with FA14 C-4091

Hi, I mean my lab office. I picked up the car to analyze the problem. Apparently the removal of the sleep mode did not work. The fw I rewrote and I did the self diagnostic, without solution

Maybe ssd? Thx

[tsbservice]

Re: bizhub C364e with FA14 C-4091

Try following procedure:
1. Do [Initialization] -> [Clear All Data]
2. Do HDD Logical format
3. Do SSD Logical format

[Copier Addict]

Re: bizhub C364e with FA14 C-4091

I just had a BH284e with a C-FA14 today and the HDD ended up being the culprit. We have had several of the OEM HSGT 250gb hard drives fail on us.
We have been installing Seagate 500gb HDDs in their place without any problems. The machine doesn't recognise the full 500gb, but that doesn't seem to cause the machine any trouble.

[Woxner]

Re: bizhub C364e with FA14 C-4091

if you pull theses hdd's out and read the partians on a laptop you might find they have 10 or 20. this is why most of the hdd crap out. i delete the partians and reformatt and they work jusat fine.

[Bix]

Re: bizhub C364e with FA14 C-4091

Hi, here is an update:


- replaced hdd of another C364e. Unfortunately no effect.
- replaced new ssd. Unfortunately no effect.


The next step I think will be the MFPB.


The screen, after waking up from a standby, continues to freeze and return FA14.

[tsbservice]

Re: bizhub C364e with FA14 C-4091

As a last resort before changing MFP run full diagnostic and check memory modules.
At what FW version is machine now?

[Bix]

Re: bizhub C364e with FA14 C-4091

hello, in full diagnostic everything is ok.
fw version 7 g20-m1


Every day the problem becomes more random. Now when I turn on the printer, the red LED does not flash to indicate scanning preparation and the printer freezes.

[allan]

Re: bizhub C364e with FA14 C-4091

Would you be able to disable the HDD for a day or so?

[tsbservice]

Re: bizhub C364e with FA14 C-4091

hello, in full diagnostic everything is ok.
fw version 7 g20-m1

Ok, it's latest base FW, I will go with latest special version, just in case.
One thing that bothers me is that in your service shop machine worked well, it may be perchance that problems arised at customer's site...but double check network settings and setup.

[Bix]

Re: bizhub C364e with FA14 C-4091

Ok, it's latest base FW, I will go with latest special version, just in case.
One thing that bothers me is that in your service shop machine worked well, it may be perchance that problems arised at customer's site...but double check network settings and setup.

Hi, it worked well before delivery by the customer.
Actually now also in my office it gives problems. I ordered a new motherboard.

[Bix]

Re: bizhub C364e with FA14 C-4091

Hi, bad news: changed HDD, SSD and today the motherboard. Unfortunately none of it worked. The display sometimes freezes and shortly afterwards FA14 always comes out

[Copier Addict]

Re: bizhub C364e with FA14 C-4091

Hi, bad news: changed HDD, SSD and today the motherboard. Unfortunately none of it worked. The display sometimes freezes and shortly afterwards FA14 always comes out

Have you tried running the machine with the HDD uninstalled and unplugged?
Was the HDD you installed new?

[Bix]

Re: bizhub C364e with FA14 C-4091

Hi, now I have replaced the monitor from another machine and it seems to work. However, the problem does not occur in the other machine.


However now I have a new problem. With the new SSD and MFPB, the CE Password and Admin password do not work.