we had a few jams then got this internatl Error message

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  • positiveg
    Trusted Tech

    250+ Posts
    • Jun 2018
    • 299

    #1

    [Error Code] we had a few jams then got this internatl Error message

    Please see the image
    Not sure why it happened.
    We were running some booklets.
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7897

    #2
    Re: we had a few jams then got this internatl Error message

    Model? Did you reboot the machine?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • positiveg
      Trusted Tech

      250+ Posts
      • Jun 2018
      • 299

      #3
      Re: we had a few jams then got this internatl Error message

      Originally posted by tsbservice
      Model? Did you reboot the machine?
      the Bizhub C454E
      yeah restarted it
      happened like twice not really sure why
      It's running now though

      Comment

      • allan
        RTFM!!

        5,000+ Posts
        • Apr 2010
        • 5459

        #4
        Re: we had a few jams then got this internatl Error message

        If you can get into service mode.
        Go to the service code history check for the latest error codes.
        Also check the jam codes.
        Whatever

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22914

          #5
          Re: we had a few jams then got this internatl Error message

          Do you want a guess? I suspect you've got a developer density issue. When you look at the error log you'll know which color to check. It's common to have the hopper bushings bind up. You'll hear that toner motor chattering. If you take the engine cover off you can watch which drive is chattering. Most of the time, just vacuuming out the hopper and cleaning the bushings on the hopper, will let the drive turn. the hopper will fill with toner and the developer will tone up immediately. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • positiveg
            Trusted Tech

            250+ Posts
            • Jun 2018
            • 299

            #6
            Re: we had a few jams then got this internatl Error message

            Thanks all for this
            Summen strange though all the drums saying 0%
            I never seen this where all drums say 0% at the same time.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7897

              #7
              Re: we had a few jams then got this internatl Error message

              Did you check what allan suggested?
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • positiveg
                Trusted Tech

                250+ Posts
                • Jun 2018
                • 299

                #8
                Re: we had a few jams then got this internatl Error message

                Originally posted by tsbservice
                Did you check what allan suggested?
                No haven't done so as yet.
                After i posted the message it came back up, we just thought it was due to multiple jams

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7897

                  #9
                  Re: we had a few jams then got this internatl Error message

                  Better read your Manual.

                  Internal Error. Auto Cancel.

                  To set whether or not to automatically reset trouble when a trouble code classified as rank B or C occurs.

                  Default setting
                  Rank B: Yes
                  Rank C: Yes

                  Behavior

                  When this setting is set to "Yes," MFP operates as follows:
                  When specified trouble occurs, the trouble warning screen displays for about 10 seconds the message that the trouble is automatically reset. Then automatic trouble reset is performed.
                  If the trouble reset is successful, MFP can be used.
                  If the trouble reset fails, retry is performed. (The number of retries is up to 2 times.)
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                  Comment

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