Bizhub c3850fs airprint button missing?

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  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1598

    #1

    Bizhub c3850fs airprint button missing?

    anyone know the trick to turn on airprint? I have upgraded to the latest firmware and it still does not show up.

    Thanks all!

    K
  • copyrooks
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2013
    • 207

    #2
    Re: Bizhub c3850fs airprint button missing?

    CAUSE: Incorrect software switch settings

    SOLUTION: Perform the following procedure:

    1. Enter Service Mode
    2. Select System 2
    3. Select Software Switch Settings
    4. Select Sw 13
    5. Change setting to HEX 04, press OK and select Fix
    6. Cycle the power on the machine and now the AirPrint button should be available to select

    Comment

    • mrfuser
      Service Manager

      Site Contributor
      1,000+ Posts
      • May 2007
      • 1598

      #3
      Re: Bizhub c3850fs airprint button missing?

      Yep been there done that. Still no AirPrint button.


      Originally posted by copyrooks
      CAUSE: Incorrect software switch settings

      SOLUTION: Perform the following procedure:

      1. Enter Service Mode
      2. Select System 2
      3. Select Software Switch Settings
      4. Select Sw 13
      5. Change setting to HEX 04, press OK and select Fix
      6. Cycle the power on the machine and now the AirPrint button should be available to select

      Comment

      • mincopier
        Trusted Tech

        250+ Posts
        • Dec 2015
        • 290

        #4
        Re: Bizhub c3850fs airprint button missing?

        Firmware 30G0-515 or later Dipswitch 168 needs to be set to Hex 00 to Enable AirPrint or Hex 08 to Disable AirPrint

        Firmware 30G0-607 or later AirPrint should be enabled automatically.

        This is what I got from Konicaminolta's spreadsheet

        Comment

        • mrfuser
          Service Manager

          Site Contributor
          1,000+ Posts
          • May 2007
          • 1598

          #5
          Re: Bizhub c3850fs airprint button missing?

          I had to upgrade controller fw one more step

          Comment

          • rrrohan
            Service Manager

            Site Contributor
            1,000+ Posts
            • Sep 2011
            • 1977

            #6
            Re: Bizhub c3850fs airprint button missing?

            so glad the C3350i doesnt have separate firmware files to load.

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