Update from 3.4 to 4.2 is not successful

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  • Bix
    Service Manager

    1,000+ Posts
    • Apr 2018
    • 1421

    Update from 3.4 to 4.2 is not successful

    Hi, this has happened to me several times.


    This happened to me on the bizhub 368 and 308 with version 3.4


    I have downloaded the new W4 version but something does not seem to be successful. Initially I tried on 368, I thought of corrupt files so I downloaded one again but it was back on.


    Let me explain the problem: the update works successfully. But when I do the dipswitch to switch from 3.4 to 4.2, the web page of the printer seems to have problems.


    The new interface appears but the administrator password does not work. The machine model does not come out, the image of the printer is cut off.


    So I'm forced to replace with version 3.4
    Any suggestions?
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5382

    #2
    Re: Update from 3.4 to 4.2 is not successful

    did you try firefox?
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7561

      #3
      Re: Update from 3.4 to 4.2 is not successful

      Did you set Software SW 25 to B0 after update to Function Version 4.2 and restart machine?
      Also you can try first to go to Function Version 4.0 and next 4.2.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • CompyTech
        Super Tech

        500+ Posts
        • Feb 2011
        • 706

        #4
        Re: Update from 3.4 to 4.2 is not successful

        I've found you have to reboot after function version up to get PSWC to work properly. It's something I almost never think about as I seldom have to access PWSC after a firmware update.

        Comment

        • srvctec
          Former KM Senior Tech

          500+ Posts
          • Oct 2009
          • 827

          #5
          Re: Update from 3.4 to 4.2 is not successful

          Yep, as already stated, you have to turn off main power after making any changes in service mode for them to stick, but especially if you want the PSWC to work correctly. Not having PSWC load correctly happened to me once a few years ago after a F/W update and version up and I learned my lesson.
          Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

          Comment

          • rrrohan
            Service Manager

            Site Contributor
            1,000+ Posts
            • Sep 2011
            • 1970

            #6
            Re: Update from 3.4 to 4.2 is not successful

            ive had problems logging in when i set the function version higher than the firmware supports.

            if you roll back to say 4.1 does it work

            Comment

            • Bix
              Service Manager

              1,000+ Posts
              • Apr 2018
              • 1421

              #7
              Re: Update from 3.4 to 4.2 is not successful

              I think you are right.


              Perhaps, I do not turn off the machine after the DipSwitch. Today I updated a 458 from 3.4 to 4.2 without problems.


              Thanks!

              Comment

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