Bizhub C258 Issue: error-code: c5501

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  • Copier repairman
    Technician
    • Aug 2019
    • 85
    #1

    [Error Code] Bizhub C258 Issue: error-code: c5501

    Ask for help.
    Model Name: Bizhub C258
    Issue: error-code: c5501
    Description:
    AC signal abnormality.
    The zero cross signal is not input during fusing phase control.
    Check: No abnormality in DCPU.
    No fuser failure.
    MFPB intermittently available.
    Is there a workaround with the firmware?
    Tags: abnormality, bizhub, c5501, error-code, signal
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: Bizhub C258 Issue: error-code: c5501

      FW does not look as resolution in your case.
      Replace in that order:
      1. Fuser
      2. Power supply
      3. MFPB
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • Copier repairman
          Technician
          • Aug 2019
          • 85
          #3
          Re: Bizhub C258 Issue: error-code: c5501

          Originally posted by tsbservice
          FW does not look as resolution in your case.
          Replace in that order:
          1. Fuser
          2. Power supply
          3. MFPB
          If you move the MFPB of another device of the same model and install it, it works fine.

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808
              #4
              Re: Bizhub C258 Issue: error-code: c5501

              Originally posted by Copier repairman
              If you move the MFPB of another device of the same model and install it, it works fine.
              then it sounds like PS or harnesses

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22703
                  #5
                  Re: Bizhub C258 Issue: error-code: c5501

                  Search: zero-cross error

                  =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

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