[Error Code] BH C454e C-D385 error

[copier tech]

Hi all,

After a routine service & updating the firmware the machine throws D385 so after choosing 'recover data' it just sits doing nothing for hours.

This error is not listed in the service manual so am bit stuck on how to proceed?


C-D385.jpg

[tsbservice]

[copier tech]

Re: BH C454e C-D385 error

Tried to above from service manual.

Replaced SSD & HDD same issue.

[ScouseTech]

Re: BH C454e C-D385 error

Tried to above from service manual.

Replaced SSD & HDD same issue.

Did you resolve this? I think I may have the same issue.
I suspected SSD board but you've already done that.

Did you loose any counter data?

[copier tech]

Re: BH C454e C-D385 error

Did you resolve this? I think I may have the same issue.
I suspected SSD board but you've already done that.

Did you loose any counter data?

Hi,

Yes we replaced a new ssd & mfp counters were reset but machine working ok.

[ScouseTech]

Re: BH C454e C-D385 error

Hi,

Yes we replaced a new ssd & mfp counters were reset but machine working ok.

Cheers, that's exactly what I've ordered.

[copier tech]

Re: BH C454e C-D385 error

Cheers, that's exactly what I've ordered.

This was a tough fault as D385 error was not in the manual!

[ScouseTech]

Re: BH C454e C-D385 error

This was a tough fault as D385 error was not in the manual!

Yes I spent a good few hours on it today, mine had lost all its counter data including service counters an jam counters.