Konica Minolta BizHub C458 - Account track / verify issues

[ThatguyinAK]

Re: Konica Minolta BizHub C458 - Account track / verify issues

I'm guessing that these drivers are on a server somewhere and endusers settings are not saved at log-off. That's one step past my experience/expertise. One of the IT guys will have to take it from here. =^..^=

I think you may be right about endusers' settings not saved at log-off, due to them having to re-enter their account password the next day.

Maybe this is for the IT guys after all. I was just hoping to correct my mistake without having to bother him/them. lol.

Thanks though!

[emujo2]

Re: Konica Minolta BizHub C458 - Account track / verify issues

I wonder if you are entering the authentication info while the documnet (PDF, Doc, xlsx ect) is opened. It looks like your driver settings are correct.. Be sure you are setting these "preferances" from control panel/devices and printers/print preferances. As a test, what happens to the other preferances you may set (2 sided, Auto color ect) do they revert back to the original settings as well? E

[ThatguyinAK]

Re: Konica Minolta BizHub C458 - Account track / verify issues

I wonder if you are entering the authentication info while the documnet (PDF, Doc, xlsx ect) is opened. It looks like your driver settings are correct.. Be sure you are setting these "preferances" from control panel/devices and printers/print preferances. As a test, what happens to the other preferances you may set (2 sided, Auto color ect) do they revert back to the original settings as well? E

So I just did a test where I used my account verify number, set to single side print, color. When I try the second time, I went in and saw that the settings I had changed reverted back to two-sided print, auto color, etc.

I have been setting the preferences from the control panel/devices. I have also tried to set them from within programs as well, but nothing sticks.

[emujo2]

Re: Konica Minolta BizHub C458 - Account track / verify issues

Try one more local copy of the driver..Be sure to install ...

1. Add local printer using TCP/IP or host name radio button selected
2. On the next screen do not use the Auto Detect choice, use TCP/IP device, and ensure Query printer is NOT checked.
3. Finish install and test if preferences will save

There seems to be an issue with the Auto Detect device type and Windows..

[denvertan]

Re: Konica Minolta BizHub C458 - Account track / verify issues

Maybe you can check in CE Mode does the HDD is set to "Installed"
I once have this issue where it set to "NOT Installed" and Account Tracking verification is failed.