C4050i with C - 5604

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  • Roger67
    Technician

    50+ Posts
    • Nov 2013
    • 84

    #1

    C4050i with C - 5604

    Hello,

    i have a brand new Bizhub 4050i who comes with a C - 5604 right after startup.

    There is no discription in the Manual about that .

    Any ideas ?

    Thanks

    Roger
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7910

    #2
    Re: C4050i with C - 5604

    Originally posted by Roger67
    Hello,

    i have a brand new Bizhub 4050i who comes with a C - 5604 right after startup.

    There is no discription in the Manual about that .

    Any ideas ?

    Thanks

    Roger
    Yes indeed I also can't find info about it.
    Try to run full self-diagnostics and start from there.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • Roger67
      Technician

      50+ Posts
      • Nov 2013
      • 84

      #3
      Re: C4050i with C - 5604

      Originally posted by tsbservice
      Yes indeed I also can't find info about it.
      Try to run full self-diagnostics and start from there.
      Hello,

      it seem that the problem comes from the Mass storage Board.

      Its not possible to install it or even deactivate it.

      I just ordered a new one.

      Roger

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7910

        #4
        Re: C4050i with C - 5604

        Try FW first.
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Roger67
          Technician

          50+ Posts
          • Nov 2013
          • 84

          #5
          Re: C4050i with C - 5604

          Hi Folks,

          after spending a couple of Hours i still have the C 5604.

          I changed

          PWB
          Storage Board
          BASEBOARD

          FW Version 79 is installed.


          The Code comes right after startup even bevor any Initialisation has started.

          Realy strange

          Roger

          Comment

          • Bix
            Service Manager

            1,000+ Posts
            • Apr 2018
            • 1421

            #6
            Re: C4050i with C - 5604

            It could be some pinched wiring if you replaced everything. Have you tried contacting KM?
            What does self-diagnosis tell you?

            Comment

            • Roger67
              Technician

              50+ Posts
              • Nov 2013
              • 84

              #7
              Re: C4050i with C - 5604

              Originally posted by Bix
              It could be some pinched wiring if you replaced everything. Have you tried contacting KM?
              What does self-diagnosis tell you?
              Hello,

              no i dont have an Direct Contact to KM.
              For execute a CALL i need to go to an other Dep in our Company.

              Pinched Wiring is possible,but its even more difficult to find IT !

              The Self-Diagnosis tells me that everything is OK ( ? )

              Cheers

              Roger

              Comment

              • Bix
                Service Manager

                1,000+ Posts
                • Apr 2018
                • 1421

                #8
                Re: C4050i with C - 5604

                Another attemp
                have you tried a trouble reset? Press the yellow button on the back of the display panel when you turn on the MFP.

                Comment

                • Roger67
                  Technician

                  50+ Posts
                  • Nov 2013
                  • 84

                  #9
                  Re: C4050i with C - 5604

                  Originally posted by Bix
                  Another attemp
                  have you tried a trouble reset? Press the yellow button on the back of the display panel when you turn on the MFP.
                  Yes,i i have don this several times.

                  Comment

                  • kurtjo
                    Junior Member
                    • Apr 2013
                    • 4

                    #10
                    Re: C4050i with C - 5604

                    Hi.

                    Did you find a solution to the problem?

                    BR
                    Kurt

                    Comment

                    • and
                      Technician

                      50+ Posts
                      • Oct 2011
                      • 93

                      #11
                      Re: C4050i with C - 5604

                      Originally posted by kurtjo
                      Hi.

                      Did you find a solution to the problem?

                      BR
                      Kurt
                      Error Code C-5604

                      C-5604 shows on a problem that is called "PH configuration error".

                      The problem is that the Print Head information that the Engine has and the PH information that is actually set, do not match.
                      Boards that belong to the system are not installed.
                      Please return the original boards back to the system

                      Comment

                      • kurtjo
                        Junior Member
                        • Apr 2013
                        • 4

                        #12
                        Re: C4050i with C - 5604

                        Originally posted by and
                        Error Code C-5604

                        C-5604 shows on a problem that is called "PH configuration error".

                        The problem is that the Print Head information that the Engine has and the PH information that is actually set, do not match.
                        Boards that belong to the system are not installed.
                        Please return the original boards back to the system

                        Comment

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