Konica Minolta 454e won't print multiple page file

[femaster]

Re: Konica Minolta 454e won't print multiple page file

I have a couple of C364e that have this problem because HDD is disabled. After the clear data, did you rehabilitate it?

You took the words out of my mouth. I was going to say that since it was purchased as a used unit, perhaps the hard drive was removed by the previous owner for security reasons. It's also possible that if they cleared everything, it was never re-enabled in service mode.

[tulintron]

Re: Konica Minolta 454e won't print multiple page file

I bet on BIX's answer. I believe that the HDD is disabled.

[rpalm01]

Re: Konica Minolta 454e won't print multiple page file

Greeting All,

Issue Solved.... Not sure what it was but, did a factory reset and the issue went away. Thanks so much to everybody that contributed ideas to resolving the problem.

[Don N.]

Re: Konica Minolta 454e won't print multiple page file

Greeting All,

Issue Solved.... Not sure what it was but, did a factory reset and the issue went away. Thanks so much to everybody that contributed ideas to resolving the problem.

Down the road if same issue returns, maybe the HDD is going bad. Your reset may have re-written the MBR or kicked the can down the road. Also all b/w 4e's were on the suspect bad SSD list until patched with SSD FW (not main FW). After SSD is updated to 6.03, main FW can raise it to 6.05 or higher I think. A blue dot at the serial# on back of machine usually indicated the SSD was replaced or SSD FW is patched. Look under Menu/Utility/Device Info. I think you can see the current SSD FW level. Should be at least 6.03 or higher. Somebody correct me if I'm wrong.

[femaster]

Re: Konica Minolta 454e won't print multiple page file

I think you can see the current SSD FW level. Should be at least 6.03 or higher. Somebody correct me if I'm wrong.

I'm pretty sure that the SSD firmware only shows up under the firmware section of service mode. I also believe that it will only show up in there after it has been patched. I'm almost certain that the SSD firmware version never showed prior to the patch.

Of course, I could be completely wrong, it's not unheard of...