Bizhub C284 scan to email issue

[bsm2]

Re: Bizhub C284 scan to email issue

[allan]

Re: Bizhub C284 scan to email issue

Can you get a detail code from the job log.
So you have some kind of permission error to wright to the folder or to create new documents.
Can you access that folder from another PC on the network if so can you create a document?

[allan]

Re: Bizhub C284 scan to email issue

Look in the service manual under <trouble shooting> <network error code> <SMB transmission> for a list of the detailed error codes.
code 57 is failed to connect to server.

[Choclit007]

Re: Bizhub C284 scan to email issue

-confirm that NTLM settings are set to v1/v2


-confirm that Workgroup settings are the same

I recently found the following blog article useful. It appears to be a Bizhub 363 that he is setting up on a domain but he has some useful comments even though it was from 2014.

Lyle Epstein's Systems Engineer Blog >> How to setup SMB scanning on the Konica Minolta Bizhub copier to scan to a Windows Share

[albemero]

Re: Bizhub C284e scan to email issue

I'm sorry about the improperly labeled title. The machine is an e series machine, has windows 10 home edition (Version 1903),network is a private network and the copier SMB client and server are set to SMBv1/v2. I made sure that the smb1.0 is turned on the laptop. I have entered the file path as: Test and am using the ip address for the host name. I still get job uncompleted with the detail being server connection error. If I go to add it through the copier itself it'll notice the laptop in the workgroup on the copier but says: Folder connection error, after I select the laptop's name. I'm going crazy. I feel like I have the credentials correct but something isn't allowing it to work. I can scan to email and print just fine

You need special FW, for example GDL-M1, to enavle SMB v.2.

[Synthohol]

Re: Bizhub C284 scan to email issue

It's GDB firmware and set bit switch 219 set to hex 04 to lock in smb v2

[popup2u]

Re: Bizhub C284 scan to email issue

uploading GDB firmware to copier and setting ss 219's hex code to 04 , along with entering in the file path in ALL CAPS with no backslash, resolved my issue. Thank you all for the help with this issue

[Synthohol]

Re: Bizhub C284 scan to email issue

Thank you for posting the followup!