C364e recurring C4091 code

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  • mascan42
    Trusted Tech

    250+ Posts
    • Oct 2008
    • 472

    C364e recurring C4091 code

    I have a C364e that throws a C4091 error every couple of days. In the error history, it also shows CFA14 right after rebooting from the other code. I replaced the MFP board, but it started back up a couple of days later. Occasionally, it will stick at the logo screen when the customer reboots it (no idea if they're doing something wrong or not - I've never actually seen it happen). Any ideas?
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: C364e recurring C4091 code

    Originally posted by mascan42
    I have a C364e that throws a C4091 error every couple of days. In the error history, it also shows CFA14 right after rebooting from the other code. I replaced the MFP board, but it started back up a couple of days later. Occasionally, it will stick at the logo screen when the customer reboots it (no idea if they're doing something wrong or not - I've never actually seen it happen). Any ideas?
    HDD / firmware?

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635

      #3
      Re: C364e recurring C4091 code

      MFPB is on one part of this code, on another is PCRB as you know.
      May be SSDB as well. I would perform an all data clear and SSDB format before replace other parts.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7635

        #4
        Re: C364e recurring C4091 code

        Phil, thank you for your comments.
        I have a lot of respect for you Brother.
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808

          #5
          Re: C364e recurring C4091 code

          Originally posted by tsbservice
          Phil, thank you for your comments.
          I have a lot of respect for you Brother.
          Same from me Brother!!

          and i know if I do misspeak you'll let me know where I went wrong also!

          Comment

          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4217

            #6
            Re: C364e recurring C4091 code

            Use the SSD firmware reset tool and you should be good to go.

            If you need the firmware make a small contribution to this site and will send it to you.

            Comment

            • blazebusiness
              SanDiegoCopierRepair.com

              Site Contributor
              1,000+ Posts
              • Apr 2010
              • 1246

              #7
              Re: C364e recurring C4091 code

              Originally posted by copyman
              Use the SSD firmware reset tool and you should be good to go.

              If you need the firmware make a small contribution to this site and will send it to you.
              Also can be caused by the flat cable between the MFP board and PCRB pcb causing a communication issue. Try reseating that flat cable and inspect it for damage.
              sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

              Comment

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