Anyone familiar with the BH 25e ?

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  • EarthKmTech
    Step aside, noob

    1,000+ Posts
    • May 2009
    • 2142
    #1

    Anyone familiar with the BH 25e ?

    I've never seen them anywhere before except a customer I have on a remote island with 5 of them I cant even get to for obvious reasons.

    The issue is it keeps saying the side door is open (the main side door)

    I dont even remember how the door is detected as closed, is there a switch a photo sensor or what? Is there a tab that snaps off the door, anything like that?

    The parts manual for this machine has disapeared like its never existed too.
    Tags: closed, door, photo, sensor, side
    • patrickjlc
      Trusted Tech

      100+ Posts
      • Feb 2015
      • 212
      #2
      Re: Anyone familiar with the BH 25e ?

      Is it like this?

      Sent from my SM-G930V using Tapatalk

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4213
          #3
          Re: Anyone familiar with the BH 25e ?

          Just looked at your picture again. That is the Biz 25 NON "E". I think this was a Kon/Min made box and wasn't that good. The 25 "E" covers are black and is made by Muratec. It is a decent small box. Sorry don't know the type of sensor used for side door but if you PM me your email I will send you parts manual for Biz 25 which should show what is used.
          Last edited by copyman; 05-07-2020, 01:15 AM.

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            • EarthKmTech
              Step aside, noob

              1,000+ Posts
              • May 2009
              • 2142
              #4
              Re: Anyone familiar with the BH 25e ?

              bizhub-25e.jpg

              I'm not sure about that one, this is the one we sold - They were never sold in all markets and KM themselves left it up to each region to decide if they wanted to sell them. They are a Muratec engine.

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7635
                  #5
                  Re: Anyone familiar with the BH 25e ?

                  Originally posted by EarthKmTech
                  I've never seen them anywhere before except a customer I have on a remote island with 5 of them I cant even get to for obvious reasons.

                  The issue is it keeps saying the side door is open (the main side door)

                  I dont even remember how the door is detected as closed, is there a switch a photo sensor or what? Is there a tab that snaps off the door, anything like that?

                  The parts manual for this machine has disapeared like its never existed too.
                  Send me PM and I will upload Parts Manual/Service Manual and give you the link.
                  Last edited by tsbservice; 05-07-2020, 04:50 PM.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • srvctec
                      Former KM Senior Tech

                      500+ Posts
                      • Oct 2009
                      • 827
                      #6
                      Re: Anyone familiar with the BH 25e ?

                      Maybe the side door interlock actuator is broken off or the accompanying sensor is bad?

                      Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

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                        • EarthKmTech
                          Step aside, noob

                          1,000+ Posts
                          • May 2009
                          • 2142
                          #7
                          Re: Anyone familiar with the BH 25e ?

                          Just a closure to this thread - I ended up finding the muratec parts manual, found the door interlock - showed the customer in email.

                          They glued a fin extension onto the door itself and the machine is operational again.

                          Gotta love customers that can fix things themselves.

                            Comment

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