Bizhub C224 waste toner full

[Bix]

Re: Bizhub C224 waste toner full

Thanks, yesterday I cleared the data and rewrite the firmware for safety. I order a new PRCB and will let you know

[Bix]

Re: Bizhub C224 waste toner full

This is embarassing. I have just replaced the PRCB and finally all the sensors are now working but "Wast Toner Box Full" kept coming out. I've found that the customer has also broken plastic piece that is used to detect the cover is open.
Now the printer has started working again!
Thank you all

[tsbservice]

Re: Bizhub C224 waste toner full

This is embarassing. I have just replaced the PRCB and finally all the sensors are now working but "Wast Toner Box Full" kept coming out. I've found that the customer has also broken plastic piece that is used to detect the cover is open.
Now the printer has started working again!
Thank you all

Very unfortunate situation but i guess nobody is impeccable. So in reality WTB full message hides front cover open from appearing on control panel and it won't clear with cover open. What a mess! KM must fix this with new FW. I will test machine in office and report back.

[Bix]

Re: Bizhub C224 waste toner full

I have had very little experience with series 4. From what I have seen, compared to series 4e, they have few updates. If I'm not mistaken, the latest Mass-Production Program firmware is G20-72.
Furthermore, I still have not understood if dipswitches exist to change version in this model (in the word file it is not present).


Theoretically it could also happen with the 8 series or iSeries, as they too do not reset if I don't close the door (or maybe not. I'll try next time)

[tsbservice]

Re: Bizhub C224 waste toner full

I have 8 and i-series in office and was planning to test them cheating door and wtb full sensor but realize that it would be hard to reproduce exactly your situation because machine have to made about 2000 copies between first detection(wtb near full warning) and wtb full machine stop condition.
The test should be made on stoped machine. Will do this next time when find client with full wtb.

[tsbservice]

Re: Bizhub C224 waste toner full

OK, I made another test. Remove WTB and close front door.
1. Machine will complain about "Waste Toner Box installation failure"
2. Next open front door and install back WTB, machine still be showing on display "Waste Toner Box installation failure" without closed door but...
3. On display you can choose by arrow machine to display next page of animation guide and one can see that "There is open component" message

Tested on 8 and i-series machines. So all guys who think animation guide is not that important...be prepared