Remote panel server settings tab is missing

[lowrider2025]

We did a initialization process (Service Mode> [System 1]> [Initialization]> [Clear All Data] or the clear item in [Clear Individual Data] ) for a c3351. After that created and installed self-signed certificate. But we no longer have the remote panel server settings tab...
Anyone know how to get it back ?
We can login to the cs remote care page with (default) CE password.

[Bix]

Re: Remote panel server settings tab is missing

HDD Enabled? Firmware version?

[lowrider2025]

Re: Remote panel server settings tab is missing

Where can I find the information you need ?
I can see the Box option is missing so maybe HDD is disabled. How can I check and re-enable it ?

Is this the same procedure for c3351 ?
Turn on the machine's sub and main power
switches.
2. Press the “Utility/Counter” key.
3. On the [Utility/Counter] screen, touch
“Details” and press the keys in the following
order [Stop]+[0]+[0]+[Stop]+[0]+[1] to enter
[Service Mode].
4. Touch “System 2”.
5. Touch “Option”.
6. Select “Installed” of HDD and touch “OK”.
7. Turn OFF the Sub and Main power switches.

[tulintron]

Re: Remote panel server settings tab is missing

Where can I find the information you need ?
I can see the Box option is missing so maybe HDD is disabled. How can I check and re-enable it ?

Is this the same procedure for c3351 ?
Turn on the machine's sub and main power
switches.

3. On the [Utility/Counter] screen, touch

order [Stop]+[0]+[0]+[Stop]+[0]+[1] to enter
[Service Mode].



7. Turn OFF the Sub and Main power switches.

System 2 >> HDD

[lowrider2025]

Re: Remote panel server settings tab is missing

And I assume hdd can only be enable from the physical control panel ? Machine is not located at my site...

Found in service manual: HDD installation setting - default setting: [Installed]
So why would it be disabled...sigh

[lowrider2025]

Re: Remote panel server settings tab is missing

HDD Enabled? Firmware version?

MFP Card Version A92E0Y0-F000-GC3-R9-970

[Bix]

Re: Remote panel server settings tab is missing

Unfortunately you cannot activate this option remotely since you do not see the remote panel and server settings

[emujo2]

Re: Remote panel server settings tab is missing

Normally only SSL ON and CE password enforced are needed to see the Remote Panel settings. Not sure how a missing HDD might affect this, but let us know if this is why the feature went away. E

[tsbservice]

Re: Remote panel server settings tab is missing

After Clear all data you should enable HDD in SM. Get someone on the machine to enable it and you may be good to go.

[Synthohol]

Re: Remote panel server settings tab is missing

So why would it be disabled...sigh

because...

We did a initialization process

that'll do it

also your "special" firmware is like 2 years old and not even base FW
please upgrade to A92E0Y0-F000-G00-X4 (latest regular FW)

[rrrohan]

Re: Remote panel server settings tab is missing

is CE password enabled, do you need to enter password to enter service mode?

pretty sure you cant setup remote panel without password protecting service mode

[tsbservice]

Re: Remote panel server settings tab is missing

is CE password enabled, do you need to enter password to enter service mode?

pretty sure you cant setup remote panel without password protecting service mode

True that.

[Bix]

Re: Remote panel server settings tab is missing

because...

that'll do it

also your "special" firmware is like 2 years old and not even base FW
please upgrade to A92E0Y0-F000-G00-X4 (latest regular FW)

I think the G00-X8 will arrive in late June