Scanning issues

[robinsonad86]

Afternoon all hoping someone can help.

We have a few devices across the e and 8 and range which have suddenly decided to stop scanning to email. All have server auth errors in job log. One customer had a new router put in and one is having to run off a sim card style router and recently swapped sims, in two other locations nothing has changed. The machines ping out to google (8.8.8.8) and all print fine but wont send a scan anywhere. Firmware up to date and same SMTP details work at other locations.

[Synthohol]

Re: Scanning issues

plug a laptop in the copiers lan cable and try Online SMTP Test - Send and Check your Email Server
it may help diagnose the connection or the copier as the culprit.

[robinsonad86]

Re: Scanning issues

plug a laptop in the copiers lan cable and try Online SMTP Test - Send and Check your Email Server
it may help diagnose the connection or the copier as the culprit.

Didnt know that could be done thanks

[bsm2]

Re: Scanning issues

Whats the gateway? Not the correct gateway No sending

[robinsonad86]

Re: Scanning issues

Whats the gateway? Not the correct gateway No sending

One thing I didnt check, new router = new gateway?

[Bix]

Re: Scanning issues

Hi, a new router may have a new gateway. For example, they usually have 192.168.1.1 but it could be 192.168.0.1 or 192.168.178.1
What is your mail server? Gmail?

[robinsonad86]

Re: Scanning issues

Hi, a new router may have a new gateway. For example, they usually have 192.168.1.1 but it could be 192.168.0.1 or 192.168.178.1
What is your mail server? Gmail?

Various but atleast two are on gmail

[Blizzoo]

Re: Scanning issues

Probably you already know that on gmail to work sending emails from MFP you must enable Allow less secure apps in Security settings.

[Bix]

Re: Scanning issues

That's right, make sure to disable security on third-party apps. Sometimes it wakes up automatically

[Copier Addict]

Re: Scanning issues

I recently have had several of the 4e and 8 series machines suddenly stop scanning to email. After attempting to troubleshoot I ended up having to go into service mode and initializing the network settings. Be sure to export current settings to thumb drive prior to initializing.

[rrrohan]

Re: Scanning issues

Wonder why Gmail considers a fairly modern copier less secure

Sent from my Nokia 7 plus using Tapatalk

[emujo2]

Re: Scanning issues

I don't think Gmail considers the MFP unsecure, just some of the old ways we used to connect these things leaving the ports wide open for hacking..We had a college campus that got hacked via port 25 and sent print jobs to every online copier wasting about 25K sheets of paper. They were using unautheticated SMTP:25 Not gmail, but these web based providers have to protect themselves, many small businesses won't upgrade until they have no choice, I still have some customers running Win 2000..You can complain all you want, I will never be able to get my new devcie to scan back to your laptop. E

[Copier Addict]

Re: Scanning issues

Wonder why Gmail considers a fairly modern copier less secure

Sent from my Nokia 7 plus using Tapatalk

It is just Google slight of hand. They make it look like security is key, while they sell your information for billions of dollars. Lol