C364e problems with scanner and access to a web page

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  • furius
    Technician
    • Jan 2018
    • 34

    #1

    C364e problems with scanner and access to a web page

    Hi guys, I have a c364e to which I have replaced the MFPB and the SSD.
    I followed the textbook procedures as usual, but I have a very strange problem.
    If the machine is turned off for a few days once turned on again, it can no longer send the scans to smb/ftp, without returning any errors, and I cannot even access the web panel.
    The only way to get the machine working again is through system clear from the service menu.
    Tests carried out:
    1. mfpb tool reset.
    2. firmware update.
    3.ssd update.
    4. addition of serial scanner in the technical menu.

    Some idea?
    Thanks so much
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5793

    #2
    Re: C364e problems with scanner and access to a web page

    You can try jut not turning it off?
    Also don't try to scan until ike 5 minutes after its done booting up.
    Does it have a static IP and DNS?
    After all the stuff you replaced or reset have you made sure the HDD shows as installed?
    What is the error code?

    More info please.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

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    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7963

      #3
      Re: C364e problems with scanner and access to a web page

      Weak battery?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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