458e shuts down during job

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  • mascan42
    Trusted Tech

    250+ Posts
    • Oct 2008
    • 481
    #1

    458e shuts down during job

    I have a 458e that a couple of times a day just stops in the middle of a job. The control panel goes blank, the start button alternated blue ad orange flashing, and the activity light continues to flash. I can hear fans running, but nothing else. The only way to get it back is to reboot the machine.

    I already rewrote the firmware (G00-X8) and had no effect. SSD seems to think it might be a loose connection to the control panel, but that shouldn't make the engine shut down (they're even more useless than usual now that they're working from home). Any ideas?

    BTW, this is a fairly new machine, only a few weeks old.
    Tags: 458e, control, job, panel, ssd
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7974
      #2
      Re: 458e shuts down during job

      Think I would start from Initialize All just in case anything is corrupted. Also I had cases(not KM) where corrupt file causes printer to restart in the middle of print job, I mean to check if this happens from different PCs and jobs. Any errors in log?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • mascan42
          Trusted Tech

          250+ Posts
          • Oct 2008
          • 481
          #3
          Re: 458e shuts down during job

          There are no error codes in the history, and it's not a corrupt job because it also happens during copy jobs.

            Comment

            • emujo2
              Service Manager

              1,000+ Posts
              • Mar 2017
              • 1580
              #4
              Re: 458e shuts down during job

              maybe nothing in servcie mode error history, but check your Instantaneous power failer counters..Possibly you are dropping power, or brown out..A corrupt print job should lock the machine up, not re boot it. And a copy job should never re boot the machine.Could also be an intermittent short/ground with the engine. This would happen during print/copy. E

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 16308
                  #5
                  Re: 458e shuts down during job

                  Originally posted by emujo2
                  maybe nothing in servcie mode error history, but check your Instantaneous power failer counters..Possibly you are dropping power, or brown out..A corrupt print job should lick the machine up, not re boot it. And a copy job should never re boot the machine.Could also be an intermittent short/ground with the engine. This would happen during print/copy. E

                  I co-sign this. Also measure the voltage at the power outlet. Could be low.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • MarioTech
                      Technician

                      Site Contributor
                      • Jul 2020
                      • 48
                      #6
                      Re: 458e shuts down during job

                      Originally posted by mascan42
                      I have a 458e that a couple of times a day just stops in the middle of a job. The control panel goes blank, the start button alternated blue ad orange flashing, and the activity light continues to flash. I can hear fans running, but nothing else. The only way to get it back is to reboot the machine.

                      I already rewrote the firmware (G00-X8) and had no effect. SSD seems to think it might be a loose connection to the control panel, but that shouldn't make the engine shut down (they're even more useless than usual now that they're working from home). Any ideas?

                      BTW, this is a fairly new machine, only a few weeks old.

                        Comment

                        • mascan42
                          Trusted Tech

                          250+ Posts
                          • Oct 2008
                          • 481
                          #7
                          Re: 458e shuts down during job

                          Originally posted by emujo2
                          maybe nothing in servcie mode error history, but check your Instantaneous power failer counters..Possibly you are dropping power, or brown out..A corrupt print job should lock the machine up, not re boot it. And a copy job should never re boot the machine.Could also be an intermittent short/ground with the engine. This would happen during print/copy. E
                          Instantaneous power failure counters? Do you mean on the ESP power filter?

                            Comment

                            • Synaux
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Mar 2012
                              • 1224
                              #8
                              Re: 458e shuts down during job

                              Originally posted by mascan42
                              Instantaneous power failure counters? Do you mean on the ESP power filter?
                              Is this a new feature on the 8 series? Or is that the one that just says "Shutdown?"

                              Perform a I/O check on everything in SM.

                                Comment

                                • Bix
                                  Service Manager

                                  1,000+ Posts
                                  • Apr 2018
                                  • 1421
                                  #9
                                  Re: 458e shuts down during job

                                  Are you sure the problem is the printers? I have had several customers with UPS. The ups was not powerful enough and caused the printer to shut down as soon as someone launched a job.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22997
                                      #10
                                      Re: 458e shuts down during job

                                      Originally posted by Bix
                                      Are you sure the problem is the printers? I have had several customers with UPS. The ups was not powerful enough and caused the printer to shut down as soon as someone launched a job.
                                      I've seen this situation. The UPS usuals squeals at you ever time you wake up the machine, and fuser errors. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • emujo2
                                          Service Manager

                                          1,000+ Posts
                                          • Mar 2017
                                          • 1580
                                          #11
                                          Re: 458e shuts down during job

                                          We rarley, if ever, put a MFP on a UPS..surge supprssor always, but the size of a UPS required to keep an MFP running is pretty big..Instantaneous power failures..in Service mode under counters..Would indicate a problem with wall voltage or the surge supporessor itself. E

                                            Comment

                                            • Bix
                                              Service Manager

                                              1,000+ Posts
                                              • Apr 2018
                                              • 1421
                                              #12
                                              Re: 458e shuts down during job

                                              In other cases it was the faulty power strip (in the manual it is forbidden to connect to these devices but 50% of customers ignore this rule). It did not support printer loading.

                                                Comment

                                                • mascan42
                                                  Trusted Tech

                                                  250+ Posts
                                                  • Oct 2008
                                                  • 481
                                                  #13
                                                  Re: 458e shuts down during job

                                                  There are no errors listed on the instantaneous power failure counters. A handful of power surges recorded on the power filter, not sure if they line up with the shutdowns or not. I'll have to download the data off the power filter to be sure.

                                                    Comment

                                                    • t85ster
                                                      Technician

                                                      Site Contributor
                                                      • Mar 2015
                                                      • 39
                                                      #14
                                                      Re: 458e shuts down during job

                                                      Never plug copiers into the Battery Backup outlets on a UPS. Only use the "Surge Protection Only" outlet. The internal battery can't properly supply the current load of a copier or laser printer. My 2 cents...

                                                        Comment

                                                        • blackcat4866
                                                          Master Of The Obvious

                                                          Site Contributor
                                                          10,000+ Posts
                                                          • Jul 2007
                                                          • 22997
                                                          #15
                                                          Re: 458e shuts down during job

                                                          There are UPS devices that can support a copier, but they are not cheap. A 15A copier requires 1800Watts (P=IV) capacity. The typical computer battery backup is rated at 500Watts. We have successfully used UPS devices on Kyocera devices to overcome power deficiencies. You can watch the power monitor LED flicker On each time the MFP fires up. =^..^=
                                                          If you'd like a serious answer to your request:
                                                          1) demonstrate that you've read the manual
                                                          2) demonstrate that you made some attempt to fix it.
                                                          3) if you're going to ask about jams include the jam code.
                                                          4) if you're going to ask about an error code include the error code.
                                                          5) You are the person onsite. Only you can make observations.

                                                          blackcat: Master Of The Obvious =^..^=

                                                            Comment

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