Anyone else getting crystallized/hardened toners from KM

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  • SAR
    Trusted Tech

    100+ Posts
    • Jul 2009
    • 182
    #1

    Anyone else getting crystallized/hardened toners from KM

    We've had several bad oem Konica Minolta toners in the last 2 months or so and was just wondering if anyone else is seeing this.
    We have a climate controlled warehouse and have never had issues in the past with supplies, so I figured I would check to see if anyone else has had issues, because I don't think it's on our end unless it could be the shipper storing them in a hot or damp area.
    Tags: check, figured, issues, storing, toners
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7931
      #2
      Re: Anyone else getting crystallized/hardened toners from KM

      Originally posted by SAR
      We've had several bad oem Konica Minolta toners in the last 2 months or so and was just wondering if anyone else is seeing this.
      We have a climate controlled warehouse and have never had issues in the past with supplies, so I figured I would check to see if anyone else has had issues, because I don't think it's on our end unless it could be the shipper storing them in a hot or damp area.

      What exactly is wrong with them to make you feel they were "bad" ?
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

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        Comment

        • SAR
          Trusted Tech

          100+ Posts
          • Jul 2009
          • 182
          #3
          Re: Anyone else getting crystallized/hardened toners from KM

          Originally posted by copier tech
          What exactly is wrong with them to make you feel they were "bad" ?
          The toner in the cartridge is hardened. If you shake the cartridge it sounds like there are marbles in there.
          We have had to replace some toner hopper and development units because of it.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35061
              #4
              Re: Anyone else getting crystallized/hardened toners from KM

              Originally posted by SAR
              We've had several bad oem Konica Minolta toners in the last 2 months or so and was just wondering if anyone else is seeing this.
              We have a climate controlled warehouse and have never had issues in the past with supplies, so I figured I would check to see if anyone else has had issues, because I don't think it's on our end unless it could be the shipper storing them in a hot or damp area.
              Please explain exact what you mean by "OEM." Usually that is a term used by those who do not want to admit they are using after market products. The problem you describe is one of the reasons to only purchase KM toner from KM.

                Comment

                • and
                  Technician

                  50+ Posts
                  • Oct 2011
                  • 88
                  #5
                  Re: Anyone else getting crystallized/hardened toners from KM

                  Originally posted by SAR
                  The toner in the cartridge is hardened. If you shake the cartridge it sounds like there are marbles in there.
                  We have had to replace some toner hopper and development units because of it.

                  One time about a year ago. Bizhub 554e

                  N333_20181213_172920.jpg

                    Comment

                    • SAR
                      Trusted Tech

                      100+ Posts
                      • Jul 2009
                      • 182
                      #6
                      Re: Anyone else getting crystallized/hardened toners from KM

                      Originally posted by slimslob
                      Please explain exact what you mean by "OEM." Usually that is a term used by those who do not want to admit they are using after market products. The problem you describe is one of the reasons to only purchase KM toner from KM.
                      These are genuine Konica Minolta toners. We are an authorized dealer and NEVER use non oem toner, that is a recipe for disaster.

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7635
                          #7
                          Re: Anyone else getting crystallized/hardened toners from KM

                          This will happen when toner is stored or exposed to high temperature, obviously before entering your storage area. I would claim them all.
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
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                            • mga
                              Copier Technician

                              Site Contributor
                              1,000+ Posts
                              • Dec 2010
                              • 1393
                              #8
                              Re: Anyone else getting crystallized/hardened toners from KM

                              Originally posted by tsbservice
                              This will happen when toner is stored or exposed to high temperature, obviously before entering your storage area. I would claim them all.
                              Correct just send back to Konica
                              Regards Mark

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                                • occus
                                  Trusted Tech

                                  250+ Posts
                                  • Jul 2013
                                  • 312
                                  #9
                                  Re: Anyone else getting crystallized/hardened toners from KM

                                  Originally posted by and
                                  One time about a year ago. Bizhub 554e

                                  [ATTACH=CONFIG]47152[/ATTACH]
                                  Same... one time one bottle since 10 years. Maybe 2 years ago.

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                                    • EarthKmTech
                                      Step aside, noob

                                      1,000+ Posts
                                      • May 2009
                                      • 2142
                                      #10

                                        Comment

                                        • Bix
                                          Service Manager

                                          1,000+ Posts
                                          • Apr 2018
                                          • 1421
                                          #11
                                          Re: Anyone else getting crystallized/hardened toners from KM

                                          In the 8e series we had a whole lot of bad toners. Konica Minolta was aware of the problem and they proceeded with the replacement. You give them the barcode
                                          They knew about this problem

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