Error paper size bypass on C364e

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  • furius
    Technician
    • Jan 2018
    • 34
    #1

    Error paper size bypass on C364e

    Good Morning guys
    I have a problem with a C364 not detecting the correct paper size in the bypass tray.
    I tried to completely replace the entire door, and updated the machine firmware ti the lady version,but the problem remains.
    I attach a photo
    Thank you very much

    Inviato dal mio M2002J9G utilizzando Tapatalk
    Tags: None
    • allan
      RTFM!!

      5,000+ Posts
      • Apr 2010
      • 5445
      #2
      Re: Error paper size bypass on C364e

      You need to calibrate the variable resistor that detects the width.
      Its under machine in service mode somewhere. Find the instructions in the manual.
      Whatever

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5458
          #3
          Re: Error paper size bypass on C364e

          what is the problem?
          looks like letter is on the tray.
          did you expect A4? is it set to inch instead of metric?
          am i being forced to extrapolate from incomplete data?
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: Error paper size bypass on C364e

              Originally posted by allan
              You need to calibrate the variable resistor that detects the width.
              Its under machine in service mode somewhere. Find the instructions in the manual.
              Like allan said there's specific procedure in SM to calibrate bypass.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • furius
                  Technician
                  • Jan 2018
                  • 34
                  #5
                  Re: Error paper size bypass on C364e

                  Originally posted by Synthohol
                  what is the problem?
                  looks like letter is on the tray.
                  did you expect A4? is it set to inch instead of metric?
                  am i being forced to extrapolate from incomplete data?
                  The paper inserted in the tray is in a4 size but the size detected is the one in the photo

                  Inviato dal mio M2002J9G utilizzando Tapatalk

                    Comment

                    • furius
                      Technician
                      • Jan 2018
                      • 34
                      #6
                      Re: Error paper size bypass on C364e

                      Originally posted by tsbservice
                      Like allan said there's specific procedure in SM to calibrate bypass.
                      I did not know about this procedure try to look in the SM and update you thanks

                      Inviato dal mio M2002J9G utilizzando Tapatalk

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