c3850fs screen blank, machine cycling

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  • adecanmin
    Trusted Tech

    Site Contributor
    250+ Posts
    • Oct 2010
    • 276
    #1

    c3850fs screen blank, machine cycling

    Gentlemen
    Not sure where to start. The screen is blank, start button and power save button orange. Main motor is cycling machine. PRCB possibly? MFP?
    Tags: button, cycling, screen, start
    • Cantechman
      Trusted Tech

      Site Contributor
      100+ Posts
      • Nov 2008
      • 224
      #2
      Re: c3850fs screen blank, machine cycling

      I would start by disconnecting the network and fax cables, I would try and boot into service mode holding down the power button, and if you can update firmware and format the HD. If that doesn't help I would try disconnecting the HD. Memory and ssd could also be a problem on those machines. And of course the PCRB.

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        • adecanmin
          Trusted Tech

          Site Contributor
          250+ Posts
          • Oct 2010
          • 276
          #3
          Re: c3850fs screen blank, machine cycling

          Thanks. I have a starting point

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            • adecanmin
              Trusted Tech

              Site Contributor
              250+ Posts
              • Oct 2010
              • 276
              #4
              Re: c3850fs screen blank, machine cycling

              It was the SSD on the MFP. I put one in from a parts machine. I was concerned about corruption but so far I only got a DO94-96 code. I took care of that by formatting the drive. I'm not sure what information was transferred over from the SSD since I received the copier in this condition. I'll update the firmware and go from there.

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