C754e - access job log with error code C-3102

[eunos]

Hi folks,

We have a C754e which is pending retirement. Service contract has expired. Before it goes I need to connect to it using PageScope Data Administrator to retrieve the account tracking code log.

However, the machine has a C-3102 error on the screen, and seemingly due to that I cannot connect to it using PageScope Data Administrator, that gives me the following errors in the log:

E 3/8/2021 10:24:52 AM IP ADDRESS REDACTED KONICA MINOLTA bizhub C754e Failure:Import Registered Application List


I 3/8/2021 10:24:52 AM IP ADDRESS REDACTED KONICA MINOLTA bizhub C754e Success:Get the OpenAPI error message(GeneralDuringFatal)


I 3/8/2021 10:24:52 AM IP ADDRESS REDACTED KONICA MINOLTA bizhub C754e Success:Log out of a device

So - I'm wondering if there's a way to suppress the error code to allow log-in and remote access?

If not - if we remove the HDD can we plug it into a caddy and extract the job log from that? How is the HDD formatted and where would i find the data?

Many thanks!

[Synthohol]

Re: C754e - access job log with error code C-3102

can you just reset the error and try again?
or check this...
3.8.2 C3102
(1) Contents

Trouble type	Heating roller assy failure to turn
Trouble code	C3102
Rank	A
Detection timing	During any state other than printing operation , the hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON.
Trouble isolation	-
Relevant electrical parts	• Heating roller rotation sensor (PS56) • Fusing motor (M30) • Printer control board (PRCB) • Fusing unit

(2) Procedure

Step	Action	Control signal	Location of electrical components
1	Check the fusing unit for proper installation and correct as necessary.	-	-
2	Check the connector between M30-PRCB CN30 for proper connection and correct as necessary.	-	-
3	Check the connector of M30 for proper drive coupling and correct as necessary.	-	-
4	PS56 I/O check, sensor check	-	-
5	M30 operation check	PRCB CN30-4 (REM) PRCB CN30-7 (LOCK)	4-K
6	PRCB ICP15 conduction check
7	Replace M30	-	-
8	Replace the fusing unit	-	-
9	Replace PRCB	-	-

• Link to the wiring diagram (N.1. bizhub C754/C654)
• Link to the layout drawings for related parts by each trouble code (S.67. C3102)

[allan]

Re: C754e - access job log with error code C-3102

Wonder if its a permanent error if resetting in and leaving the side door open would help?