C759 IU life not reset

[rrrohan]

I changed a set of IUs in a C759

One was clipped in properly and gave a C2255 error. I reseated and all was ok how ever IU life did not reset

The install and yeild prediction date are the same and match the date of install yesterday.

Any ideas on how to get around this?

Sent from my Pixel 4 XL using Tapatalk

[tsbservice]

Re: C759 IU life not reset

FW latest and correct function version chosen?

[copier tech]

Re: C759 IU life not reset

I changed a set of IUs in a C759

One was clipped in properly and gave a C2255 error. I reseated and all was ok how ever IU life did not reset

The install and yeild prediction date are the same and match the date of install yesterday.

Any ideas on how to get around this?

Sent from my Pixel 4 XL using Tapatalk

I would say that when the machine threw the error it corrupted the count.

But this is no big deal, put a label on the drum with the current counter.

As mentioned above you could try updating the firmware & function version.

[byronf]

Re: C759 IU life not reset

I changed a set of IUs in a C759

One was clipped in properly and gave a C2255 error. I reseated and all was ok how ever IU life did not reset

The install and yeild prediction date are the same and match the date of install yesterday.



Any ideas on how to get around this?

Sent from my Pixel 4 XL using Tapatalk

[tsbservice]

Re: C759 IU life not reset

Good idea byronf. Maybe previous engineer activated New Release Disable mode and left the machine.

[Max]

Re: C759 IU life not reset

It doesn't last indefinitely. It reverts back to normal mode fairly quickly.

[rrrohan]

Re: C759 IU life not reset

Yeah it wasn't that. I just installed a new drum on same copier and counts for that reset. IUs still incorrect

Sent from my Pixel 4 XL using Tapatalk

[rrrohan]

Re: C759 IU life not reset

i just had it on another c759 today
IMG-20210603-WA0005.jpg

[rrrohan]

Re: C759 IU life not reset

i just checked on CSRC status of the original copier in question and its giving conflicting info

Device Home is reporting Parts Life warning on CYM IU but PM parts show 58% which is correct1.jpg2.jpg

[Oystercopy]

Re: C759 IU life not reset

As far as I know, there would be no reason why a new Drum Unit would not reset its respective life settings. UNLESS you were using generic, non-OEM units whose chips did not jive with the machine, for whatever reason. And remember, although you may have new units in there, the machine will still think the units are old and still try to adjust CQ accordingly. If they were OEM units, I would also double check that the chip(s) are not bent down and not contacting the frame for whatever reason.
OC

[tsbservice]

Re: C759 IU life not reset

i just had it on another c759 today
[ATTACH=CONFIG]49328[/ATTACH]

So it's affecting only CMY IUs on both machines. What did you say about FW versions?

[blinxwap]

Re: C759 IU life not reset

I have the same issue on a B758 Replaced the drum unit in march 2021, counter doesnt reset replaced another drum in july & developing unit the dev unit counter resetted not the drum unit would appreciate any help mc has 2.7 mil copies on it firmware X8

Sent from my SM-A725F using Tapatalk