C300i jam 93-01

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  • jwai
    Trusted Tech

    250+ Posts
    • May 2018
    • 497
    #1

    C300i jam 93-01

    Hello,

    Customer reported that duplex jam has been occurred frequently.
    I visited and got duplex feed test and seems normal, checked the relative components.( duplex rollers, sensors, actuator, motor )

    Any idea for this issue?
    Tags: components, duplex, jam, relative, rollers
    • srvctec
      Former KM Senior Tech

      500+ Posts
      • Oct 2009
      • 827
      #2
      Re: C300i jam 93-01

      I'd start in the service manual for that code and do what it says.
      Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: C300i jam 93-01

          Are you sure for jam code number? Did you check error history for time and number of occurrence of code?
          This is about first thing I check when customers report paper jams but upon my initial testing machine is working.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • jwai
              Trusted Tech

              250+ Posts
              • May 2018
              • 497
              #4
              Re: C300i jam 93-01

              Originally posted by tsbservice
              Are you sure for jam code number? Did you check error history for time and number of occurrence of code?
              This is about first thing I check when customers report paper jams but upon my initial testing machine is working.
              yes, i checked jam history and this code listed.

                Comment

                • jwai
                  Trusted Tech

                  250+ Posts
                  • May 2018
                  • 497
                  #5
                  Re: C300i jam 93-01

                  this code occurred about 2-3days interval, mainly tray 1 A4.

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