Konica C284e "Preparing to connect to external server please wait"

[blazebusiness]

Konica C284e "Preparing to connect to external server please wait" message and displays the following:

Authentication Device________________________
ID & PW __________________Access Basic Screen

From the menu screen at the top states To begin authentication Press the Access Key.

Also has constant C-180 code. Obviously the machine was using an authentication device. To get rid of this the following was attempted:

Initialized all in service mode ---- no change
Format HDD (Physical & Logical)-----no change
Went into service mode and hit Stop 9 to see management option---says card 3 but no option to clear it or reset it.
Installed latest FW------no change
Admin mode never is available under Utility button

Any suggestions certainly appreciated.

[Synthohol]

Re: Konica C284e "Preparing to connect to external server please wait"

management function choice needs to be unset.
also look in loadable drivers and delete them if present

[drowranger]

Re: Konica C284e "Preparing to connect to external server please wait"

Hi..
initialize all should remove that screen.
Press access button on the op panel then press menu button >utility to access to admin menu
admin menu > user authentication > general >set user auth to none

at service mode > stop 9 > management function > press unrest to remove card reader check

Hope this help.

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

management function choice needs to be unset.
also look in loadable drivers and delete them if present

Agreed, but there is no option to uninstall that management function choice that I can find in service mode under Stop 9 and then selecting management ------- and also admin mode is completely unavailable. Could you elaborate on the procedure you follow to disable / unset that management function choice ? I am pretty sure all that needs to be done is uninstalling or disabling that authentication option. Just had no joy so far as to how that is done.

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

Hi..
initialize all should remove that screen.
Press access button on the op panel then press menu button >utility to access to admin menu
admin menu > user authentication > general >set user auth to none

at service mode > stop 9 > management function > press unrest to remove card reader check

Hope this help.

Appreciate the reply, initialize all did not do anything. The initialize procedure completed normally with no error and prompted to cycle power. When we hit the access key we just get to a error screen that says C-180 code and hitting menu does not go anywhere. I do believe that admin mode would allow me to set user auth to none but admin mode is unavailable. Service mode is available but stop 9 > management function > is working but it has no option to press unset to remove card reader check. It only displays the highlighted installed card 3 option. No unset or way to clear.

Also tried to use a back door work around by starting up the service mode from the trouble reset screen but still got the same options.

[rrrohan]

Re: Konica C284e "Preparing to connect to external server please wait"

turn printer on with network cable disconnected. Should eventually allow you to select admin mode

[rrrohan]

Re: Konica C284e "Preparing to connect to external server please wait"

at service mode > stop 9 > management function > press unrest to remove card reader check

Hope this help.

isnt it Authentication Device2 ? Management Function Choice is for coin boxes or old school BillBack devices i thought

[xerotec]

Re: Konica C284e "Preparing to connect to external server please wait"

Use NVM reset tool firmware to reset machine to factory default. A145FW.TAR

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

turn printer on with network cable disconnected. Should eventually allow you to select admin mode

No, that's not working.....network cable was never connected.

Admin mode is what will probably allow me to get past this but access is disabled. Initializing copier and formatting hdd was what I thought would help, but no luck.

Seems like overkill but maybe I'll just try the reset tool and see what happens.

Also, Synthohol said:


also look in loadable drivers and delete them if present. But I'm not sure where to find those.

Appreciate all of your replies.

[rrrohan]

Re: Konica C284e "Preparing to connect to external server please wait"

No, that's not working.....network cable was never connected.

Admin mode is what will probably allow me to get past this but access is disabled. Initializing copier and formatting hdd was what I thought would help, but no luck.

Synthohol said:


also look in loadable drivers and delete them if present. I'm not sure where to find those

i wouldnt stress about drivers. u can ahppily have those loaded even without the device connected it wont matter.

id say the error codes from missing authentication/card reader is the reason it wont allow u in admin mode. i suspect admin mode access is a side effect. you really need to disable the AU device. id bet once thats disabled your troubles will be over

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

i wouldnt stress about drivers. u can ahppily have those loaded even without the device connected it wont matter.

id say the error codes from missing authentication/card reader is the reason it wont allow u in admin mode. i suspect admin mode access is a side effect. you really need to disable the AU device. id bet once thats disabled your troubles will be over

Exactly right, but having trouble finding the option to disable it in service mode and admin mode is not available. Going to try the reset tool.

[emujo2]

Re: Konica C284e "Preparing to connect to external server please wait"

To me it sounds like a CAC/PIV device, as that's the only time you would see a type 3 card. You need to find the CAC/PIV setup instructions and reverse them, certain soft switch settings keep you from making any changes by design..If you bought this used I would demand that the wholesaler fix this for you at no charge. E

[tsbservice]

Re: Konica C284e "Preparing to connect to external server please wait"

Change soft switch 12 to Hex 00.

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

To me it sounds like a CAC/PIV device, as that's the only time you would see a type 3 card. You need to find the CAC/PIV setup instructions and reverse them, certain soft switch settings keep you from making any changes by design..If you bought this used I would demand that the wholesaler fix this for you at no charge. E

Yes, probably the AU-201 was installed. I will try to Change soft switch 12 to Hex 00 as per tsbservice, if that does not work I will try the reset tool.

[allan]

Re: Konica C284e "Preparing to connect to external server please wait"

If User auth and ID and print is used make sure it authenticates on the machine only. There is an option to select an external server. Make sure its set to authenticate on devise only.