Konica C284e "Preparing to connect to external server please wait"

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

To me it sounds like a CAC/PIV device, as that's the only time you would see a type 3 card. You need to find the CAC/PIV setup instructions and reverse them, certain soft switch settings keep you from making any changes by design..If you bought this used I would demand that the wholesaler fix this for you at no charge. E

Ok, turns out Emujo probably has the right idea.......... a type 3 card means this machine probably had at one time the Konica AU-211P CAC/PIV Reader. but does not now.

Great, I have no experience with the setup/install or how to uninstall the PKI card systems. I suspect uninstallation will not be easy.............

[tsbservice]

Re: Konica C284e "Preparing to connect to external server please wait"

Ok, turns out Emujo probably has the right idea.......... a type 3 card means this machine probably had at one time the Konica AU-211P CAC/PIV Reader. but does not now.

Great, I have no experience with the setup/install or how to uninstall the PKI card systems. I suspect uninstallation will not be easy.............

Did you try this?

Change soft switch 12 to Hex 00.

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

Did you try this?

Yes I did , my friend. That indeed got rid of the C-180 error code but still have the no external server available/registered and the screen displays the buttons:

Authentication Device________________________
ID & PW __________________Access Basic Screen

So, even though that switch 12 advice did help there are probably a lot more install steps to reverse to get it back to normal. I see you emailed me the AU-211p install guide which I already had but .... that was very considerate of you. I thank you and appreciate the effort you made.

The pki/cac setup uses windows active directory and a bunch of other settings which I think are configured using pagescope.

[emujo2]

Re: Konica C284e "Preparing to connect to external server please wait"

CAC/PIV reversal is not supposed to be easy. This is so no one can bypass it to print/scan copy in a DOD (mostly) environment. Once you get the soft switches where they are supposed to be (and I realize the install guide only says what you are supposed to set the switches to, not what they were before), your next step should be to do a complete data clear, and if I'm not mistaken the C284e series had special CAC/PIV firmware so this must be removed as well. This particular situation has been on this site many many times..it almost always comes back to "I bought this from a wholesaler". In many cases they only look at the copy count before they go on the pile and leave it up to you to work out the kinks. You are lucky they didn't change the CE and admin passwords..you would have a better anchor than a MFP. E

[tsbservice]

Re: Konica C284e "Preparing to connect to external server please wait"

... I see you emailed me the AU-211p install guide .

Wait a minute ... ughh You mean I send you wrong file. I wanted to send you CAC/PIV install but was in rush this morning
Let see if I can power on remotely my work PC...

There is another switch 41 in CAC/PIV guide bring it to 00000000.

[tsbservice]

Re: Konica C284e "Preparing to connect to external server please wait"

Which FW version do you have on that machine?
I would try to Initialize all after returning soft switches. Basically when you install/uninstall normal card reader you do steps in reverse.

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

Which FW version do you have on that machine?
I would try to Initialize all after returning soft switches. Basically when you install/uninstall normal card reader you do steps in reverse.

Running the latest FW. Will try returning the soft sw 41 to 00 as you suggest. Emujo is correct, in the search for super low meter units those DOD machines are the ones at the wholesaler with low meters and the issue. And, for security reasons they do indeed make it complicated to uninstall.

[tsbservice]

Re: Konica C284e "Preparing to connect to external server please wait"

Running the latest FW. Will try returning the soft sw 41 to 00 as you suggest. Emujo is correct, in the search for super low meter units those DOD machines are the ones at the wholesaler with low meters and the issue. And, for security reasons they do indeed make it complicated to uninstall.

Search One stop solutions for CAC/PIV you may find some clues there...

[blazebusiness]

Re: Konica C284e "Preparing to connect to external server please wait"

Wait a minute ... ughh You mean I send you wrong file. I wanted to send you CAC/PIV install but was in rush this morning
Let see if I can power on remotely my work PC...

There is another switch 41 in CAC/PIV guide bring it to 00000000.

Ok, thanks again for all the replies guys. Closing out this thread, what finally worked was:

Change soft switch 12 to Hex 00 got us part way there------got rid of the error code at startup

Don't waste time with the reset tool......machine will restore all the installed piv/cac settings from the SSD after the reset and you are then right back where you started with that error.

So, what did work was setting soft switch 12 to Hex 00, then connecting a laptop via network cable to the copier. All of the rest of the stuff we needed to disable was available under admin mode using the pagescope web connection. Then copier booted normally again. Then we just did our normal basic used machine prep procedure prior to purchasing the low meter copier.