Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

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  • HenryHao
    Junior Member
    • Apr 2021
    • 7

    Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is OK

    Same username and password,It did not work on Mac,but there are no problems on Windows.

    We tried three Macs(10.15.x, 11.2.x) , all failed at last. "Login Error" is shown on printer side, in the detail job history page.

    What we have checked:
    1:We have installed the latest driver
    2:To be sure department name and Password are same with windows's setting.
    3:Excluding the single machine problem, our three Macs all have the same problem


    ScreenShots below:



    1.jpg

    6.jpg

    5.jpg



    2.jpg

    3.jpg



    4.jpg
    Last edited by HenryHao; 04-23-2021, 12:21 AM.
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5457

    #2
    Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

    do you have a good size screenshot(s)? cant really read those because they wont zoom.
    also it appears you have installed a driver for a dinosaur c360 NOT a c360i but i cannot be sure because the poor quality pics.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • HenryHao
      Junior Member
      • Apr 2021
      • 7

      #3
      Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

      Thanks for quick response. I have updated the screenshots to large size.

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5457

        #4
        Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

        2 things, the driver does not say a c360i and its configured that both authentication and account track are OFF
        between those two is the issue it appears.

        c360i should have for the 10.15 MAC...
        C750i C650i_C360i_C4050i_C4000i_Series_C3320i_MacOS_v2.1 .10.zip Release Notes: C750i, C650i/C360i/C4050i/C4000i Series, C3320i 20001.0007 Driver Initial Release Function Version 2.0
        for the 11.2 gets...
        C650i C360i_C287i_C286i_C4050i_C4000i_Series_C750i_C3320 i_v2.2.3A_Letter.zip Release Notes: bizhub C650i/C360i/C287i/C286i/C4050i/C4000i/ Series, C750i/C3320i PS ver. 2.2.3A for Mac] Maintenance Release

        you may have to configure the CUPS for changing 2 sided default printing.
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

        Comment

        • HenryHao
          Junior Member
          • Apr 2021
          • 7

          #5
          Re: Bizhub c360i show "Login Error" on printer. Only by Mac side printing, Windows is

          Updated.

          I downloaded the driver from KM website as below.
          </title>
          <meta name="viewport" content="width=device-width, initial-scale=1.0" />
          <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
          <meta name="title" lang="en-us" content="Service | Self-Help Product Support" />
          <meta name="description" lang="en-us" content="One Stop Product Support for Konica Minolta Products." />
          <meta name="keywords" lang="en-us" content="Konica Minolta drivers, Konica Minolta utilities, Konica Minolta product documentation" />
          <meta name="Author" lang="en-us" content="KonicaMinolta" />
          <meta name="robots" content="all" />

          <title>Self-Help Product Support | Konica Minolta Business Solutions, U.S.A., Inc.

          image.jpg

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22808

            #6
            Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

            Originally posted by Synthohol
            do you have a good size screenshot(s)? cant really read those because they wont zoom.
            also it appears you have installed a driver for a dinosaur c360 NOT a c360i but i cannot be sure because the poor quality pics.
            +1 with my old eyes

            ferget it!

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5457

              #7
              Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

              Originally posted by Phil B.
              +1 with my old eyes

              ferget it!
              he fixed them. very clear now.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5457

                #8
                Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

                Originally posted by HenryHao
                Updated.

                I downloaded the driver from KM website as below.
                ....
                [ATTACH=CONFIG]48993[/ATTACH]
                yeah thats the one, just bugs my OCD when all your screenies show no "i" in the description.
                maybe in CUPS filter you can enable acct track or authentication by default?
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • HenryHao
                  Junior Member
                  • Apr 2021
                  • 7

                  #9
                  Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

                  Originally posted by Synthohol
                  2 things, the driver does not say a c360i and its configured that both authentication and account track are OFF
                  between those two is the issue it appears.

                  c360i should have for the 10.15 MAC...
                  C750i C650i_C360i_C4050i_C4000i_Series_C3320i_MacOS_v2.1 .10.zip Release Notes: C750i, C650i/C360i/C4050i/C4000i Series, C3320i 20001.0007 Driver Initial Release Function Version 2.0
                  for the 11.2 gets...
                  C650i C360i_C287i_C286i_C4050i_C4000i_Series_C750i_C3320 i_v2.2.3A_Letter.zip Release Notes: bizhub C650i/C360i/C287i/C286i/C4050i/C4000i/ Series, C750i/C3320i PS ver. 2.2.3A for Mac] Maintenance Release

                  you may have to configure the CUPS for changing 2 sided default printing.
                  33.jpg

                  Comment

                  • Synthohol
                    Certified Konica Expert

                    Site Contributor
                    5,000+ Posts
                    • Mar 2016
                    • 5457

                    #10
                    Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

                    looks spectacular.
                    if you are using auth or acct track its not either seen or enabled by the driver in your pic.


                    open cups and see if you can enable it there.

                    as a personal note, i always install using LPD/IP never bonjour. its only let me down before.
                    just my unsolicited .02c if i may.
                    We know a thing or two because we've seen a thing or two.
                    The medication helps though...

                    Comment

                    • HenryHao
                      Junior Member
                      • Apr 2021
                      • 7

                      #11
                      Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

                      Originally posted by Synthohol
                      looks spectacular.
                      if you are using auth or acct track its not either seen or enabled by the driver in your pic.


                      open cups and see if you can enable it there.

                      It seemed just popup function is enabled, After I checked the Account Track checkbox. It'll be popup the user and pwd dialog box after I click the print button.

                      screenshots:

                      11.jpg

                      22.jpg

                      33.jpg

                      It still show me the "login error" on printer side.

                      Comment

                      • HenryHao
                        Junior Member
                        • Apr 2021
                        • 7

                        #12
                        Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

                        For Windows version. There is a verify button on the account track setting UI. So I can verify if the auth process is right. But on mac, I can't find this button.

                        On the printer side, I can see the user name on the login error message screen, indicating that the basic communication is ok between Mac and printer.
                        User name can be transferred correctly, but the password verification is error. Is there a problem with PWD encryption and decryption? I cant figure it out.

                        Btw, I try to set a wrong password on windows side and print test page. I get the same error info "login error" on printer side.

                        Comment

                        • HenryHao
                          Junior Member
                          • Apr 2021
                          • 7

                          #13
                          Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

                          It has been solved! The printer model is 360, not the 360i. The decoration next to the model sticker made me think it was the capital "I", faint.

                          Thanks for the great support! It turns out that OCD is an important capability. LOL... Sorry. I made a mistake.

                          print.jpg

                          Comment

                          • mojorolla
                            The Wolf

                            2,500+ Posts
                            • Jan 2010
                            • 2550

                            #14
                            Re: Bizhub c360i show &quot;Login Error&quot; on printer. Only by Mac side printing, Windows is

                            I just ran into this scenario last week.....MAC do not like user and password; only password.
                            When you create the account tracking users, enter the passwords only and leave the name blank. Name and password will work on Windows, but not MAC.


                            Failing to plan is planning to fail!!!

                            Comment

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