C3320i and fan noise, even in sleep mode

[olivenoire]

Hi, I'm the owner and end user of a C3320i.
I've bought it cash a week ago, no monthly fee for maintenance or whatsoever etc. (will print max 250 sheet a month).
The machine was initiated by the local KM dealer.

I've succeed to setup everything I need, Wifi, scan to mail, easy thanks to admin password I've find on the net

my complain is fan noise. FM1 and FM2 constantly turn on even in sleep mode.
Is there a way to go in a more deep sleep mode?

For sure I've tried the service mode. But the 16 digit code from the service manual was changed.

2 questions :
- is it possible to setup or turn of fan when in sleep mode
- If yes, in admin mode or service mode

regards,

PS : I've check the consumption. In sleep mode constantly @ 9W

[rrrohan]

Re: C3320i and fan noise, even in sleep mode

What's service code did U try?

I'd do 92729272 or
9272927292729272

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[avecosat]

Re: C3320i and fan noise, even in sleep mode

Service mode : Engine FW 37 OFF to ON ( silent mode level )

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

What's service code did U try?

I'd do 92729272 or
9272927292729272

I've try both. Obviously the dealer changed it. Will give a call tomorrow.

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

Service mode : Engine FW 37 OFF to ON ( silent mode level )

Thank you,

Will save me time as soon I will have access to service mode.
Sad the seller did not do it by itself.

[rrrohan]

Re: C3320i and fan noise, even in sleep mode

Thank you,

Will save me time as soon I will have access to service mode.
Sad the seller did not do it by itself.

if you have access to escalations you can just request a reset code to clear the service passwords

[tsbservice]

Re: C3320i and fan noise, even in sleep mode

if you have access to escalations you can just request a reset code to clear the service passwords

Looks like enduser to me.

[rrrohan]

Re: C3320i and fan noise, even in sleep mode

edit : wrong thread

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

if you have access to escalations you can just request a reset code to clear the service passwords

available for end users?

[tsbservice]

Re: C3320i and fan noise, even in sleep mode

available for end users?

None

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

And finally, the seller accepts to give me his Service Code.

As a result I will be able (I hope) to configure this

regards,

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

Service mode : Engine FW 37 OFF to ON ( silent mode level )

I've found "software switch". But where is engine Switch?

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

wrong post

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

Find!!!! Thanks service manual

Easy

Edit : now, after "force sleep", the machine auto get out of sleep mode??

[olivenoire]

Re: C3320i and fan noise, even in sleep mode

Some news :

Machine does not stay anymore in deep sleep mode.


Short press : goes sleep mode, fan on even with flag 37 on
Long press : goes in deep sleep mode, then immediately goes out of sleep mode

Any idea?