KM C554E very clear copies and prints lacking black

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  • tecnomarco
    Trusted Tech
    • Jul 2011
    • 203

    KM C554E very clear copies and prints lacking black

    hello to all, I have a KM c554e it worked fine ... it started making clear prints as if there is no toner ... I ask you if replacing dv unit black new solves the problem? ... I tried to insert a group developer used but after a while ago the same problem "COPIES LACK OF BLACK OR LOW DENSITY" ... in your opinion there may be a problem on the toner feeding mechanism? ... I specify that the black toner is original
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: KM C554E very clear copies and prints lacking black

    Originally posted by tecnomarco
    hello to all, I have a KM c554e it worked fine ... it started making clear prints as if there is no toner ... I ask you if replacing dv unit black new solves the problem? ... I tried to insert a group developer used but after a while ago the same problem "COPIES LACK OF BLACK OR LOW DENSITY" ... in your opinion there may be a problem on the toner feeding mechanism? ... I specify that the black toner is original
    "clear" prints? you mean the pages are devoid of text?

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635

      #3
      Re: KM C554E very clear copies and prints lacking black

      Replace black developing solenoid.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • progoffice
        Trusted Tech

        250+ Posts
        • Nov 2008
        • 328

        #4
        Re: KM C554E very clear copies and prints lacking black

        It sounds like a transfer belt problem. The roller underneath the belt that makes contact with the black drum could be broke and therefore no black toner on the belt or the printed page. I've seen the cams that lift the rollers break before. Anyway, try a new/used transfer belt and see what happens.

        Comment

        • tecnomarco
          Trusted Tech
          • Jul 2011
          • 203

          #5
          Re: KM C554E very clear copies and prints lacking black

          i replaced the black group with a used one .... it worked for a while ... but after a few time they are clear it seems that no toner is added in the DV UNIT black

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7635

            #6
            Re: KM C554E very clear copies and prints lacking black

            Originally posted by tecnomarco
            i replaced the black group with a used one .... it worked for a while ... but after a few time they are clear it seems that no toner is added in the DV UNIT black
            Any error codes?
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • tecnomarco
              Trusted Tech
              • Jul 2011
              • 203

              #7
              Re: KM C554E very clear copies and prints lacking black

              does not complete the jobs set in this condition a yellow triangle appears

              Comment

              • tecnomarco
                Trusted Tech
                • Jul 2011
                • 203

                #8
                Re: KM C554E very clear copies and prints lacking black

                No error

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7635

                  #9
                  Re: KM C554E very clear copies and prints lacking black

                  Originally posted by tecnomarco
                  No error
                  Check error history for C25xx codes.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                  Comment

                  • copier tech
                    Field Supervisor

                    5,000+ Posts
                    • Jan 2014
                    • 7931

                    #10
                    Re: KM C554E very clear copies and prints lacking black

                    Originally posted by tecnomarco
                    hello to all, I have a KM c554e it worked fine ... it started making clear prints as if there is no toner ... I ask you if replacing dv unit black new solves the problem? ... I tried to insert a group developer used but after a while ago the same problem "COPIES LACK OF BLACK OR LOW DENSITY" ... in your opinion there may be a problem on the toner feeding mechanism? ... I specify that the black toner is original
                    If you can post a gradation sample set of test prints YMCK we can tell a lot from these.
                    Let us eat, drink, and be merry, because tomorrow we may die!

                    For all your firmware & service manual needs please visit us at:

                    www.copierfirmware.co.uk - www.printerfirmware.co.uk

                    Comment

                    • tecnomarco
                      Trusted Tech
                      • Jul 2011
                      • 203

                      #11
                      Re: KM C554E very clear copies and prints lacking black

                      Tomorrow because now is night thanks for your assistance

                      Comment

                      • progoffice
                        Trusted Tech

                        250+ Posts
                        • Nov 2008
                        • 328

                        #12
                        Re: KM C554E very clear copies and prints lacking black

                        Just last week I had to remove a toner hopper on a C364e machine to free up the black toner supply mechanism. The motor that drives it was locked up and they were getting a C2557 code. I don't think this is your problem though. You should definitely be getting C or P codes with the issue you are having. Also, it's usually the cyan and magenta DV units that fail on these units. I still think you're dealing with a bad or broken transfer belt.

                        Comment

                        • tecnomarco
                          Trusted Tech
                          • Jul 2011
                          • 203

                          #13
                          Re: KM C554E very clear copies and prints lacking black

                          I have solved this problem.... I change the motor toner black... much good the suggestion check level history 1 for check if DV black Is 6-7 %

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