Weird C3320/C3350

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • emujo2
    Service Manager

    1,000+ Posts
    • Mar 2017
    • 1580
    #1

    [Misc] Weird C3320/C3350

    We have a customer that orders their C3320s from a dealer, then they ask us to put a maint contract on it..We go out and the device has 2-300 copies on it, nothing is needed and we go ahead and add the contract..6 months later the customer is calling complaining that they have to add a new toner once a week (TC ratios are in the teens). After a few of these (and $$$ in IU's) we found out what is going on..The out of the box setup instructions were never done. They just plugged it in and started making copies. These all had f/w lower than G00-45. Updated f/w put in new IUs and ran the setup. TC dropped to 5-6% and all is well. Just sharing...E
    Tags: add, contract, copies, put, setup
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: Weird C3320/C3350

      This is now well known issue with these i A4 color Konicas.
      Imho they all sucks - C3110, C3350, C3351, C3350i. Low volume maybe yes but they all have their quirks.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • mojorolla
          The Wolf

          2,500+ Posts
          • Jan 2010
          • 2550
          #3
          Re: Weird C3320/C3350

          We have a c3320i for our showroom and can only add a single paper desk to that model. The attached trays and stand look like the were used on another model and looks kinda wonky as one side is not flush with the engine.


          Failing to plan is planning to fail!!!

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1971
              #4
              Re: Weird C3320/C3350

              Wouldn't it have lines of shame if runup not done?

              Sent from my Pixel 4 XL using Tapatalk

                Comment

                • emujo2
                  Service Manager

                  1,000+ Posts
                  • Mar 2017
                  • 1580
                  #5
                  Re: Weird C3320/C3350

                  That is a very good point that I did not ask about..but now I have to..E

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22698
                      #6
                      Re: Weird C3320/C3350

                      Just had that today on a C3300i printer. The enduser was shipped a boxed printer from a third party. As far as I can tell, the only things they did were snip the tag off of the shipping brackets, and plug in the printer. There was very little transfer with the shipping brackets still on, and very little fusing with the shipping brackets still in. He showed me the tag. It's too bad he didn't read the tag ... or any of the installation instructions. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        Previous template Next
                        Working...