Konica Mobile Print + Account Track

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  • copytechtrouble
    Technician

    50+ Posts
    • Nov 2020
    • 84
    #1

    [Misc] Konica Mobile Print + Account Track

    Hello all,
    I am trying to print from android phones to a machine with account track and pins enabled, its a 250i with the latest firmware installed (G4).

    I can print from within the 'Konica Mobile Print' app without any issue but I have to jump through hoops when trying to print from from outside the app, i.e. with Gmail or Chrome.

    for example, in order to print an email in Gmail, I select print on an email and the print dialog that opens shows the default paper size as 'letter' when it should be A4. if I were to hit print now, the job is rejected with a 'Group Authen Error'

    in order to get it to print, on the print dialog I have to hit the drop down arrow to see the extra options, then select 'More Options'. if I then to go back, without changing anything, the default paper size will have changed to 'ISO A4' and the job will print.

    has anyone come across this issue before, any thoughts?
    Tags: email, gmail, issue, print, select
    • rrrohan
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1971
      #2
      Re: Konica Mobile Print + Account Track

      Do you care about tracking mobile prints or wouldn't it be okay to not be tracked?

      Sent from my Pixel 4 XL using Tapatalk

        Comment

        • copytechtrouble
          Technician

          50+ Posts
          • Nov 2020
          • 84
          #3
          Re: Konica Mobile Print + Account Track

          Originally posted by rrrohan
          Do you care about tracking mobile prints or wouldn't it be okay to not be tracked?

          Sent from my Pixel 4 XL using Tapatalk

          the machine is in a school and they want to track all usage.

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1971
              #4
              Re: Konica Mobile Print + Account Track

              you could create a account track user called mobile(i think thats the user name for all iphone/ipad/android) print jobs and dont assign a PIN/password to the account

              also make sure letter to A4 is enabled.

              That should overcome the group auth error deleting the job and it trying to print on Letter instead of A4.

              I went through similar drama when a customer randomly decided to replace all windows and mac laptops with chromebooks

                Comment

                • copytechtrouble
                  Technician

                  50+ Posts
                  • Nov 2020
                  • 84
                  #5
                  Re: Konica Mobile Print + Account Track

                  Originally posted by rrrohan
                  you could create a account track user called mobile(i think thats the user name for all iphone/ipad/android) print jobs and dont assign a PIN/password to the account

                  also make sure letter to A4 is enabled.

                  That should overcome the group auth error deleting the job and it trying to print on Letter instead of A4.

                  I went through similar drama when a customer randomly decided to replace all windows and mac laptops with chromebooks
                  This is helpful i'll try it out, thank you.

                    Comment

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