MISSING FAX ICON on bizhub C308e

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  • mano972
    Technician
    • Apr 2024
    • 12

    #1

    MISSING FAX ICON on bizhub C308e

    I only have the scan icon but not the scan/fax display, how do I display the fax icon?


    Does anyone have a solution? I have an entire staff stuck ?
    Attached Files
  • Duplicator
    IT Manager

    100+ Posts
    • May 2022
    • 245

    #2
    Did you enable the fax kit in service mode? It only changes to Scan/Fax once that is turned on.
    Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

    If I helped you out, please give me a thumbs up! It helps my reputation.

    Comment

    • mano972
      Technician
      • Apr 2024
      • 12

      #3
      I've found, security < security details < restric fax tx < set to OFF

      Comment

      • mano972
        Technician
        • Apr 2024
        • 12

        #4
        Originally posted by Duplicator
        Did you enable the fax kit in service mode? It only changes to Scan/Fax once that is turned on.
        out of curiosity where is this mode?

        Comment

        • Duplicator
          IT Manager

          100+ Posts
          • May 2022
          • 245

          #5
          Attached is the installation manual from Konica. If you are installing a fax kit for the first time it's important to follow all of the steps in it.

          Service mode is accessible by going to the total counter screen and entering Stop - 00 - Stop - 01. If it asks for a password the default is 9272927292729272.
          Attached Files
          Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

          If I helped you out, please give me a thumbs up! It helps my reputation.

          Comment

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