KIP 800 Series MFP?--skewing and scaling

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  • pbrooks259
    Trusted Tech

    100+ Posts
    • Jun 2017
    • 162
    #1

    [Misc] KIP 800 Series MFP?--skewing and scaling

    KIP 800 Series MFP?--does anyone know much about this machine in regard to skewing and scaling? I have never worked on a KIP. Not sure whether it is 850, 860, 870, or.... I have not seen the machine--it is about 500 miles away. Trying to go with plan to remedy.

    A customer is having a problem with the prints being skewed. My first thought is that the drive roller is pulling more on one side than the other side, so clean the drive roller--BUT, it is a "new" machine so it should not be too affected by usage. ....maybe the roll is being fed unevenly....


    Scaling...I have no real idea. Apparently they are unable to get printed items to 100% scale. I would think that would be done in software or possibly the KIP front panel. But I would assume they have set to "no scaling" or 100% scale or whatever. I have no idea presently on this except to tinker with scaling settings.

    I have read that leveling these is critical--well, in one instance "out of level" resulted in torn belt.


    I might hit a KIP forum if exists...I'm not an authorized reseller. This customer is dissatisfied with Konica Minolta?'s customer service. They say they have complained and had service but no resolution. Maybe customer service is thinking user error.

    Thanks for any input.
    Tags: customer, kip, scale, scaling, service
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7696
      #2
      Re: KIP 800 Series MFP?--skewing and scaling

      Never trust a customer. Never. You should use indy tech to go and see machine(if possible) or go to that customer yourself.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • pbrooks259
          Trusted Tech

          100+ Posts
          • Jun 2017
          • 162
          #3
          Re: KIP 800 Series MFP?--skewing and scaling

          Does Indy Tech have a Nashville, TN office?

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7696
              #4
              Re: KIP 800 Series MFP?--skewing and scaling

              Well I really dunno but 1/2 a million city sounds like good starting point. We use colleagues/Indy whenever it's possible to avoid unnecessary trips
              Of course KIP is highly specialized brand but any wide format machines tech should be more than capable of basic troubleshooting.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22743
                  #5
                  Re: KIP 800 Series MFP?--skewing and scaling

                  I haven't worked on the Kip 800 series either, but I can contribute a few things:

                  It's extremely unusual to have paper skewing on a roll paper machine. Any paper skewing results in oddly shaped image voids, where the paper pulls away from the drum ... and wrinkles. And I think the enduser would probably have mentioned those things. Were I to take a wild guess, I'd guess that it's a scanning skew issue, there the scan preceding the copy may have a skew and quite possibly a size difference.

                  But like tsbservice says, you should be skeptical of everything the enduser tells you. At least half of what they tell you will be inaccurate. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • pbrooks259
                      Trusted Tech

                      100+ Posts
                      • Jun 2017
                      • 162
                      #6
                      Re: KIP 800 Series MFP?--skewing and scaling

                      Blackcat4866, thanks for your input. I will check with the customer.

                        Comment

                        • pbrooks259
                          Trusted Tech

                          100+ Posts
                          • Jun 2017
                          • 162
                          #7
                          Re: KIP 800 Series MFP?--skewing and scaling

                          Blackcat4866: Do you then think this could be resolved by a scanner calibration? I assume you do.

                          Does anyone know of a KIP forum to which I could post? I'm not a dealer, simply a self-employed tech. I can't seem to sign up for this one for some reason:

                          KIP Dealer Forums

                          Apparently only for dealers.

                          Thanks

                            Comment

                            • aazim
                              Technician
                              • Dec 2012
                              • 14
                              #8
                              Re: KIP 800 Series MFP?--skewing and scaling

                              KeepItPrinting.com :: Index

                                Comment

                                • pbrooks259
                                  Trusted Tech

                                  100+ Posts
                                  • Jun 2017
                                  • 162
                                  #9
                                  Re: KIP 800 Series MFP?--skewing and scaling

                                  Aazim: thanks for the link to keepitprinting.com

                                  ....I thought that was a site for keeping old printers working, maybe it's that too.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22743
                                      #10
                                      Re: KIP 800 Series MFP?--skewing and scaling

                                      Similar scanner:
                                      Scanner.jpg
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

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