C3320i / C3350i optional paper tray jams

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  • EarthKmTech
    Step aside, noob

    1,000+ Posts
    • May 2009
    • 2139

    #1

    C3320i / C3350i optional paper tray jams

    Has anyone else experienced this ? Usually 1201 jam codes. Can put the tray on another machine works perfectly. Can put another on the first also works perfectly for a while then comes back again.
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 8020

    #2
    I'm almost sure this won't help but here it's.

    MFP reports Error 12-01 a Simple Power Off/On will not resolve the issue.
    It is necessary to turn the power off for at least 20 seconds and then power on again. Once this is done the MFP will work normally again.

    Solution:
    A Permanent Fix has been issued on FW version G00-RB with Function Version 2.3
    DLKM_BT2410791EN
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • Tech09
      Trusted Tech

      Site Contributor
      100+ Posts
      • Apr 2020
      • 145

      #3
      Does it start jamming more frequently as the paper stack in the tray goes down? In other words, the less paper in the tray the more it starts jamming? Check the trail edge guide in the tray, if it's not working properly it won't keep the paper pushed up to the pick-up roller as the paper stack lessens which can give you ##01 jam codes.

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 8020

        #4
        Originally posted by Tech09
        Does it start jamming more frequently as the paper stack in the tray goes down? In other words, the less paper in the tray the more it starts jamming? Check the trail edge guide in the tray, if it's not working properly it won't keep the paper pushed up to the pick-up roller as the paper stack lessens which can give you ##01 jam codes.
        Sure but in his case the problem is in the machine itself not the tray...
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

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