Konica c250i frozen screen, errors C-D313, D3-8E

Collapse
X
Collapse
 
  • Page of 2
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • jonbonse
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 737
    #16
    Originally posted by Black Cloud
    If you print off the machine management list, look for code 0x1FFF/0x2201900000000100. if there is a large number of these it is the CPUB. These are CPUB codes.
    Trying to get into service mode to print the management list but the machine keep on rebooting around 60 seconds after the error code is displayed

      Comment

      • jonbonse
        Senior Tech

        Site Contributor
        500+ Posts
        • Jun 2009
        • 737
        #17
        I decided to update bootrom as I had no where else to go, this failed and now have blank display.....

          Comment

          • Duplicator
            IT Manager

            100+ Posts
            • May 2022
            • 245
            #18
            Originally posted by jonbonse
            I decided to update bootrom as I had no where else to go, this failed and now have blank display.....
            Sounds like it's time to replace the CPUB. When the bootrom is written incorrectly, corrupt, or otherwise damaged the copier can no load the firmware. Think of it kinda sorta like a BIOS on a PC.

            Once it's replaced we can find out if your backup of the NVRAM is good. If not the storage board may also need to be replaced or formatted. Hopefully that goofy TPM error also goes away.
            Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

            If I helped you out, please give me a thumbs up! It helps my reputation.

              Comment

              • jonbonse
                Senior Tech

                Site Contributor
                500+ Posts
                • Jun 2009
                • 737
                #19
                Ok so heres my update on this!

                CPUB installed as per service manual - the printer has come back to life!

                The function version has remained on 2.3 unlike last time now..

                Looking good but wanted to ask if there would be anything else to do before I put it back in with our customer in terms of the storage board ie format it etc or leave as it is?

                Customer had stated it didnt come back to life after sleep mode.....I have turned sleep mode off now.

                  Comment

                  • Duplicator
                    IT Manager

                    100+ Posts
                    • May 2022
                    • 245
                    #20
                    Originally posted by jonbonse
                    Ok so heres my update on this!

                    CPUB installed as per service manual - the printer has come back to life!

                    The function version has remained on 2.3 unlike last time now..

                    Looking good but wanted to ask if there would be anything else to do before I put it back in with our customer in terms of the storage board ie format it etc or leave as it is?

                    Customer had stated it didnt come back to life after sleep mode.....I have turned sleep mode off now.
                    It's probably good to go but the only other thing I normally do is run the recovery tool on the SSD just be sure. Although it's probably not required.
                    Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

                    If I helped you out, please give me a thumbs up! It helps my reputation.

                      Comment

                      Previous 1 2 template Next
                      Working...