Genuine Toner Issues

[ezzysi]

Hi gang!

We're a Develop dealer and predominantly buy Develop branded toners direct from them... we do occasionally buy some Genuine Konica branded Toners though.

We have a few refurbished Konica machines out but 90% are Develop.

The last few months we've had issues with Develop machines not accepting Konica branded Toners.... never had this before and it's only been on A3 i-series devices, when customer fits a new (Konica) cartridge sometimes it just doesn't accept it as a new one or sometimes it'll reset the gas gauge and go for a short period before stopping and saying toner empty again. Even if you reset the cartridge with Engine FW Switch etc it won't last.

Everytime it's happened we've fitted a new Develop branded toner and all is well again from then on....

Anyone else having this? have they changed Chips / Firmware etc to stop interchangability again like they were years ago?

[kingarthur]

I know it's a bit of a pain, can't you ask the customer to keep the old bottles, then swap over the end cap/chip when you reset the cartridge with the engine FW switch

[ezzysi]

I know it's a bit of a pain, can't you ask the customer to keep the old bottles, then swap over the end cap/chip when you reset the cartridge with the engine FW switch

We can.. and have, but it is a pain.

Never had this issue before up until the last 6 months or so, and now seems to happen often.. only on i series though, 4+8 series still unaffected.. I’m guessing that they’ve done something with the chips/firmware but would love to know what.

[occus]

Yes, i had this problem to but only on cyan toners... sometimes i got half full bottles from customers back for recycling.