C-458, "Function Cannot Be Used Because the Scanner is Not Available"

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Oystercopy
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2009
    • 578
    #1

    C-458, "Function Cannot Be Used Because the Scanner is Not Available"

    Strange issue... customer was copying and scanning properly for the last few days (99% Letter), but when she tried to copy a Legal document and reduce it onto Letter, this message came up, and now the Copying/Scanning will not function at all. She's tried rebooting it, etc but it does not go away. The Legal document in question did not even enter the RADF, and just stopped an inch or so in.... very strange. But the machine is printing fine, all day long.

    Any help appreciated!
    OC
    Tags: document, function, legal, letter, strange
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5334
      #2
      Re: C-458, "Function Cannot Be Used Because the Scanner is Not Available"

      Just do a trouble reset.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • Oystercopy
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2009
          • 578
          #3
          Re: C-458, "Function Cannot Be Used Because the Scanner is Not Available"

          Originally posted by Synthohol
          Just do a trouble reset.
          Hey, THANKS so much! That got the machine working, at least for now. I've never had to use the Trouble Reset for anything other than a Fuser code, or something like that!
          OC

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7505
              #4
              Re: C-458, "Function Cannot Be Used Because the Scanner is Not Available"

              Originally posted by Synthohol
              Just do a trouble reset.
              You beat me on that Synthohol, good man.
              P.S.
              Just day before had one C458 acting strange.
              When I attempted to enter SM pressing counter did nothing. I said to machine 'F. off' I will enter any way.
              Did it backdoor. However I cannot print MML list, cannot do paper passage test from both trays and DF, cannot print test single pattern. I said to machine again 'F. off' I will do trouble reset as I was actually in it.
              Rebooted and voila.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22619
                  #5
                  Re: C-458, "Function Cannot Be Used Because the Scanner is Not Available"

                  It would have been a good idea to print off the management list to at least see what the error was. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    Previous template Next
                    Working...