bizhub c3851fs stuck on "now connecting to the firmware server"

[Kevin Pellegrino]

This bizhub c3851fs is stuck on this screen I am trying to figure out a solution. I have tried rebooting the printer. I have tried unplugging the hard drive. I have tried booting up holding reset and stop keys. No luck what so ever. PXL_20250224_203614196.jpg

[copier tech]

Another member on here had the same issue.

If you enter 9272927292729272 does the machine enter CE mode ?

From page 5 turn ISW off.

Internet ISW Firmware Upgrade Procedure.pdf

[Kevin Pellegrino]

I can't type anything into the screen but I'll try it just for kicks hey thank you so much for your help!!!🙏