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On this machine the customer hits the guest button on the machine panel, a list of their clients populate then they choose which account that they want to bill for copies. After that the machine authenticates.
In your case I think it's papercut mf, because mf will show guests access button on the device, for hive users will scan the QR code pasted on the device so it always hosted on cloud. You try clear server cache on the device first.
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